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Brower problems...please help me

by trustingodd / June 22, 2008 5:12 AM PDT

I hope someone can help me with this constant problem. My computer has eMachine, Media Center edition. Pentium(R) 4 CPU, 3.06GHz, 960 mb RAM and Windows XP Operating system. Using Internet Exployer 7 and Mozilla Firefox (MF) I have Verizon DSL. I downloaded Firefox because many times I can't access the internet thru IE. This is very frustrating. I have three user accounts. The fist one, I no longer use because I'm unable to get IE to open. My second user account is my Work and my third account is my son's. I have PC tools total spyware, virus and firewall package. My problem is trying to access the internet thru IE 7 and now the MF won't open. When I use my Work account and double click on MF or IE nothing happens. Neither browser will open. I run the spyware and virus program weekly. Most of the infections found on my computer is tracking files which comes back as low risk. When I use my son's account, I have no problem opening Firefox however, most of the time IE won't open. What is wrong with this IE 7 not opening on either account? Why won't IE 7 and MF open on my work account? This is very frustrating. Many times I have to call my Verizon and tell them I can't access the Internet, after being on the phone with them for 1 hour they finally tell me you have internet access thru your modem, but your browser won't open, you need to call the company you purchased your computer from. Can anyone help me...please.

Thanks
Janie

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If Firefox opens but not IE try the usual fix.
by R. Proffitt Forum moderator / June 22, 2008 5:19 AM PDT

Look up the words you don't know on google.com. Here's my usual fix -> "Remove all BHO's from Internet Explorer. To do this I use HIJACKTHIS."
Bob

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reply to unual fix
by trustingodd / June 23, 2008 3:54 AM PDT

I'm sorry but I'm not following\understanding what you're saying, nor how to fix the problem. Could you explain more. What does BHO mean Thanks

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It appears I was not telling you this one thing.
by R. Proffitt Forum moderator / June 23, 2008 5:56 AM PDT
In reply to: reply to unual fix

Put the word you don't know into google.com

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In IE terms:
by Kees Bakker / June 23, 2008 6:03 AM PDT
In reply to: reply to unual fix

Tools>Manage Add-ons and disable all. Then one by one enable the ones you trust.

Kees

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Have you gotten all Win and MS updates?
by SultanEmerr / June 22, 2008 6:39 AM PDT

Have you made the url for the browser trusted, allowed and exempted?
Are you keeping PC tools total spyware, virus and firewall package updated? You may need more RAM for that Media Center edition.

Malwarebytes' Anti-Malware:= http://www.malwarebytes.org

HOUSECALL from TRENDMICRO - FREE online Virus scan and repair = (Check the autoclean box) = ( IT IS OK TO HAVE MORE THAN ONE ANT-SPYWARE/MALWARE PROGRAM ENABLED AND RUNNIBG AT THE SAME TIME) = Download Here >>>> http://housecall.trendmicro.com

MS Windows Defender -- http://www.microsoft.com/athome/security/spyware/software/default.mspx = Windows Defender = http://www.microsoft.com/defender - http://www.microsoft.com/downloads/details.aspx?FamilyId=435BFCE7-DA2B-4A6A-AFA4-F7F14E605A0D&displaylang=en

+ A-squared Free: http://www.emsisoft.com/en/software/download/

+ FREE SUPERAntiSpyware = http://www.superantispyware.com/index.html

Spybot-S&D = Be sure to use the immunize feature, and as with everything else, keep it updated. When installing, probably best to uncheck TeaTimer. DOWNLOAD HERE >>>> http://www.safer-networking.org

and Ad-Aware = DOWNLOAD HERE >>>> http://www.majorgeeks.com/download.php?det=506

+ http://www.pctools.com/spyware-doctor/
http://www.pandasecurity.com/homeusers/solutions/activescan
WinCleaner AntiSpyware 5.4, Free protection against spyware =
http://mail.vnunet.com/cgi-bin1/flo/y/e6oO0Hd7VN0ac60DtCf0E8

+ SpywareBlaster/SpywareGuard - Freeware = http://www.javacoolsoftware.com/spywareblaster.html

+ Comodo BOClean : FREE Anti-Malware = http://www.comodo.com/boclean/boclean.html

McAfee SiteAdvisor - Free = http://www.siteadvisor.com

AnalogX Script Defender- Freeware = http://www.analogx.com/contents/download/system/sdefend.htm

and

http://www.winpatrol.com = Freeware - WINPATROL
http://andymanchesta.com/Links.html
http://www.drweb.com

An important thing to keep in mind, regardless of which anti-virus, anti-trojan, anti-worm, anti-malware, anti-spyware and firewall you use -
( http://www.microsoft.com/athome/security/default.mspx ) is to keep it UPDATED, just as it is important to make sure you have all windows critical and security updates +
http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us
http://www.microsoft.com/downloads/Browse.aspx?displaylang=en&productID=38DF6AB1-13D4-409C-966D-CBE61F040027
http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp


Note: The way I have mine set is to only notify me that updates are availiable, but to not download them automaticaly. Then I can check to be sure I get just the ones I want. I then click on "custom", and after the updates have been downloaded I look them over to see which ones I want, then disconnect from the net, disable firewall and anti-virus program, and then install the updates, and then re-enable the firewall and anti-virus programs before reconnecting to the net. = http://support.microsoft.com/kb/306525

http://www.dailyrotation.com

Calendar Of Updates= http://www.dozleng.com/updates/index.php?act=calendar

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reply to Have you updated Win and MS
by trustingodd / June 23, 2008 3:46 AM PDT

yes, I have my updates set to automaticall download and I decide when to update. I like your idea to disconnect the firewall and virus program. I have not tried that process. I also keep my PC tools updated daily. Although the malware program is suspect and does not identify worm, for me. If and when I can access the internet I will try another spyware\malware program. Thanks for the advice

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