I work for a home a/v and appliance store, and we take care of all our customers with most equipment having a factory warranty of a year or more. I think you're only choice is getting it repaired again. About the only other option is if it's a store that can look at their cost on product, not a big-box store like Wal-Mart, is if they will give you a killer deal on a new unit. We usually will give a customer a discount barely above cost on a new item for not meeting their expectations with their first purchase so we can keep them as a returning customer. But you're pretty much hosed on the deal. Otherwise you could always mail someone at the company.
My brother and I had the speakers on each of our radar detectors blow out. I had to mail a letter to a company on something I was dissatisfied or happy with. I decided to send them a letter explaining what happened and what I wanted them to do. They shipped two speakers back for me to replace (easy 2 minute job). You could mail them a letter including your model and serial number, along with a copy of your receipt and explain what has been happening asking them to fix or replace your unit. That's your best bet. This may be the information you need to contact them:
Philips Electronics North America
3000 Minuteman Road
M/S 109
Andover, MA 01810
(800) 223-1828
I purchased a Philips DVDR5570H DVD recorder in October 08. From day one it was slow and sluggish when we tried to play DVD's. Recordings were hit and miss- sometimes recording with sound problems and playback playing in 5 second blocks and then playing that 5 second block over and over again.
We don't use it very much- mainly just playing the kids DVD's, therefore it took a while to realise the problem needed to be fixed.
After my husband really cracked it one day with the DVD recorder I decided I needed to take it back to Harvey Norman in Feb 09.
They sent it away to be repaired- which took 4 weeks or so as they were waiting for a part.
Went to play a recording that we had taped last week and it is doing the same thing- playing in 5 second blocks. Aaaaargh- just when we decide we want to sit in and have a night in front of the TV.
I have read on-line that there are lots of people who have had problems with this particular model.
What I would really like to do is get a refund and buy one that isn't a dud!! Can I demand this??
Thanks for reading,
Looking forward to some replies
Cheers
Michelle

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