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Resolved Question

Brother P-Touch QL-500 not printing with new Lenovo G710

Apr 10, 2015 6:16AM PDT

I cannot get stickers to print.

I have used and still can use my Brother QL-500 sticker printer on my old Dell laptop that runs Windows 7.

I have upgraded to a Lenovo G710 running Windows 8.1.

I have installed the printer and downloaded the correct driver from the Brother website. I have checked on the Lenovo Solution Center software and it agrees that both the printer and driver are there and in a healthy state.

I sell items on Amazon and need to print off unique barcodes. It is through the Amazon website that I request my Brother printer to print off these barcodes. When I request a barcode I get sent to the Oracle website: http://www.oracle.com/technetwork/java/index.html

I have downloaded Java and it is enabled in my browser.

I have a continuous roll of stickers in my Brother machine set at 62mm wide and set at 29mm long. When I ask for a test to be printed the Brother machine's green light flashes quickly and continuously.

On my old laptop I get a message at the start of each time I begin to use the sticker machine asking If it is OK to allow the machine to print (when I am asking for stickers while on the Amazon website).

I am now assuming there is a conflict somewhere?

Please can some one point me in the right direction?

Many thanks in advance!

Discussion is locked

CJLaing has chosen the best answer to their question. View answer

Best Answer

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Fixed it!
Apr 10, 2015 9:14PM PDT

Phew, got it.

As I kept being sent to http://www.oracle.com/technetwork/java/index.html I decided to look further in to this. I did not have correct Java download. Once uninstalled and reinstalled Java and enabled applets everything is working perfectly - test print and barcodes from Amazon

Happy

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Answer
Seems they support 8.1
Apr 10, 2015 6:23AM PDT
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Thank you Bob. Uninstalled & reinstalled... Same result :/
Apr 10, 2015 8:03PM PDT

Thank you Bob.
Uninstalled & reinstalled...
Same result :/
Unable to print test sticker, just got the fast flashing light and unable to print while on Amazon website, simply sent to http://www.oracle.com/technetwork/java/index.html again.

Any further thoughts?

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I see you fixed it. Java...
Apr 11, 2015 1:58AM PDT

Good hunting on that Oracle clue.
Bob