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Question

Brother MFC printer not scanning into one file

by Feb 6, 2014 8:08PM PST

Hello,

I have a new Dell XPS laptop with Windows 7 that does not seem to be synching up with the Brother MFC 7840W printer in my employer's office. After arranging the Control Center to put multiple-page scans into one file, the result is always printing each page into separate files. Another issue is that it is not scanning as a PDF but as a JPEG. The issue might be with the computer itself, as I tried seeing the available programs in the Scanning Utility box. In that dialog box, Adobe is not there but only Paint and other programs. Does anyone have ideas about what I can do? I have to upload Nitro, a PDF-editing program, which may be helpful.

Discussion is locked

3 Posts
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Answer
Since it's for work.
by Forum moderator Feb 6, 2014 11:56PM PST

On company time, call Brother support and have them help you fix it. Not only will you get the right folk to answer but you'll get paid doing it.
Bob

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Answer
Scanning problem
by Feb 15, 2014 6:17AM PST

Scanners use 2 types of drivers, twain and wia? Usually you will have better luck at using the twain. This is universal for different manufactories

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Answer
Scanner setting
by Feb 21, 2014 5:20AM PST
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