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Brother MFC 9700 problem

by Krock / November 16, 2004 11:53 AM PST

I bought a refurbed Brother MFC 9700 last year. I've been in Vt. for the last 6 months, but I started to have difficulty with it before I left last May. It had been working flawlessly, but at some point, it started printing "dirty" copies, both faxes, copies, and any type of printout. The background of the paper is somewhat greyish, with the greatest concentration of grey at the left and right sides of the paper, but with the whole page involved. I've cleaned the corona wire in the drum (which says it's still 96% full), cleaned the printer's scanner window, adjusted the print density to the lowest setting. Nothing helps. I'm still on my first toner cartridge and the machine has had very little use. Has anyone else had this problem? When I started to get some grey on the MFC 4800 I have in Vt., cleaning the scanner window helped.

-- Karen

Karen Rockow

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Re: Brother MFC 9700 problem
by R. Proffitt Forum moderator / November 16, 2004 9:25 PM PST

Has anyone cleaned it out?

Sadly, such devices might required some dusting and cleaning, but not every makers tells us this.


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Re: Brother MFC 9700 problem
by Willy / November 17, 2004 4:44 AM PST

While a cleaning should help, I seriously would think if you have "humidity" in the home or the paper is exposed to such, it cause a similar problem(try another eam of paper. Inspect the toner and drum for excess toner build-up, becauase if you shipped this or handled it as I suspected for a trip??? it may have spilled some toner. The whole paper path should be blown out, with toner cart. and drum removed. If it appears to clear-uip, repeat. Some speciality paper is sold to help keep the paper path clean, but its expensive and helps only in wear&tear(usage) for minor clean-up. A;so, if the OPC(drum) was exposed to light it maybe damaged or excessive toner will start to "etch" onto the drum, causing a greying effect upon printout. The real test is to replace toner cart and drum. Sorry...but you may have found out why the device was refurbed.

good luck -----Willy Happy

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bad copies
by bbenz / January 31, 2005 5:17 AM PST

I have the same problem with 4800, 2600, and 2800. I've tried new drums, toner, cleaned laser and inside machine. Our compay has 6 of these and 4 have this same problem. Have you found a fix? I hate to throw them out.

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Same problem in Brother MFC 9600 printer
by buyuksarac / March 23, 2005 6:11 PM PST

I've been using Brother MFC 9600 for years. Recently I have bought and installed a new toner cartridge myself and after two months it started to print "dirty" copies. I took the toner cartridge to a printer service. The technician told me that the cartridge is more than half full. I installed the cartridge back in place but the printer still doesn't print well. Is there a counter or something like that which I should reset on the printer menu when I had installed a new cartridge?

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