Question

Broken Vectors Laptop

May 28, 2019 3:50PM PDT

Hello, I have a problem with my laptop, recently I was playing and suddenly the vectors of the player models broke. I suspect it's a problem with the video card. I leave attached a gif of what happens when I use it. GIF OF THE PC
The screen works perfectly, the flex is not broken.
My Pc is an HP envy 17 '', with an i7 processor with HD grafics 4000

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That's not telling me much.
May 28, 2019 3:56PM PDT

But it looks like a browser is wigging out.

For each browser in use, Google the following: "How do I disable Hardware Acceleration in Chrome?"

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Answer
May 28, 2019 4:04PM PDT

This happens when I play, the player models are seen with black and deformed polygons. The gif was demonstrative of how vectors are broken. As I clarified, I strongly suspect that it is a failure of the video processor, that by malfunctioning, the vectors it creates are broken.
I already sent my pc with two technicians, and none of them could give me an answer. Both talked about doing Reflow to the chip (the processor)

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Only have what you share here.
May 28, 2019 4:12PM PDT

Graphics on Intel GMA can always be hit or miss. The 17 inch Envy has so many models that I can't do any research on priors so I'm left with my only idea so far.

Remember I take it that memory is stock, there is a good owner that kept up with the usual monthly canned air cleaning etc.

There's always a chance the driver is at fault too. Tell the forum how you deal with drivers.

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Answer
May 28, 2019 4:21PM PDT

A month ago, I did a deep cleaning of the pc and I changed the thermal paste.
I tend to be very careful with my pc's, I keep them up to date with the drivers and I do not download anything strange (to get rid of the idea that it's a virus)
I'm from Argentina, I brought the pc from the USA. I do not have the exact model, but I will look for a photo.

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Answer PC Model
May 28, 2019 4:27PM PDT

its the HP Envy 17-R012TX.
Currently, my pc is in the hands of a technician. Therefore, I can not do tests on the pc at this time
I really appreciate your help.

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I see a BIOS update too at
May 28, 2019 4:39PM PDT
https://support.hp.com/us-en/drivers/selfservice/hp-envy-17-r000-notebook-pc/8499278/model/10522315 notes a BIOS update of Dec 2018. That's real recent so I'd try this and drivers as supplied by HP to see if it's a driver issue (all too common.)

The Intel Core i7-6700HQ is not known for such graphic failures outside of driver and graphics intensive failures. There was, as far as I know never any long term effort to fix those areas. We see this in browsers a lot where turning off hardware acceleration fixes it.
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Answer
May 28, 2019 5:06PM PDT

Well, I will try to do that when the technician hands me the pc.
Only by way of clarification will I describe what happened when it broke.
I was playing Counter Strike Global offensive, when suddenly the image of the game was frozen and the characters (inside the game) began to deform their hands, they were like black triangles coming out of their hands, black textures on the map. After a few seconds, these things got worse.

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Since this only has the Intel GMA
May 28, 2019 5:16PM PDT

Graphic issues abound with gamers that only have Intel GMAs. It's not uncommon at all when heat is involved or there's a driver or memory issue.

I can't give much more advice than to do the usual replacement of the heatsink compound, clean it deeply and be sure the fans work like new then update the BIOS and use the drivers from HP for a test run.

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Answer
May 28, 2019 5:22PM PDT

Thank you. I will try that

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