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Broken screw hole on LCD TV Please help?

by TheAnesthesiologist / November 19, 2010 10:53 PM PST

Question. In today's HDTVs, almost all are designed with holes in the back so that they can be mounted. Upon attaching one screw, the actual hole that accepts the screw was broken. (It was metal so it fell inside the tv. Additionally, the back of the tv itself is plastic. That said, the repair man came over and used a "hot melt adhesive" (e.g glue gun) to glue the metal screw "acceptance" piece to the plastic backing of the tv so that the tv could be mounted again.

Will the temperature of the tv melt the glue? Is this glue strong enough? Please help, I am very nervous!

I have attached a picture to enhance visuals...

http://my.picresize.com/PV9N47IZNC/1FWYM98BDAOC9HIYQII2

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Broken screw hole on LCD TV Please help?
by Samsung_HD_Tech Samsung staff / November 22, 2010 5:26 AM PST

TheAnesthesiologist,

Sorry to hear that you had a mount fall into the TV. This is usually pretty rare, but happens sometimes in normal installation, or if the mounting screws used are too long or the wrong size.

The back of the TV is solid, and the unit is designed to hang.

However, I have no idea if the repair will stand the test of time. I don't know the specifications on the glue, and even if I did, I can't speak to that kind of repair. Was the repair done by an authorized Samsung technician?

What kind of assurances did you get from the person who did the repair?

--HDTech

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TV Repair
by TheAnesthesiologist / November 22, 2010 7:30 AM PST

The individual that did the repair was a technician from best buy. I did not see a "Samsung" Logo on his shirt or anything like that. Any television purchased from the Best Buy corporation that needs service is done so by these men. I really want a Samsung tech to come out and take a look, but I am not sure how much that would cost. I have also been looking around to see if I can get an entire new backside so that I don't have to worry, but the televisions aren't manufactured anymore. I would really appreciate it if I could get some kind of fair deal to do a complete fix (I don't think this should cost too much as it was only one hole that broke). I know there are plenty of refurbished units that are going to get recycled anyway, and I could really use a brand new backing which I would be more than willing to pay for (Although I am not sure if that is possible because the serial numbers are attached to the back panels).

Additionally, if this occurrence happens pretty often, how is it fixed? I am really nervous and I don't know what to do. I don't have money for a new television! Please tell me what I should do.

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Additionally.
by TheAnesthesiologist / November 22, 2010 7:43 AM PST

The only assurance that was indicated was that "it's a solid fix". But, I mean, he's not the one that has to worry about the tv falling.

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