Internet Service Providers forum


Broadband Modem issue?

by dvoorheis / August 16, 2011 8:26 AM PDT

After 2-3 years of steady service, I am finding that I need to power cycle my Motorola Surfboard SB6210 cable modem 2 or 3 times a day to re-connect to XFinity/Comcast, my cable internet provider. This requires unplugging the modem, waiting at least a minute, and reconnecting. Once done, my router has to renew it's IP address etc. and then the computers can re-access the internet.

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All Answers

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So did you look at this modem's web page?
by R. Proffitt Forum moderator / August 16, 2011 8:41 AM PDT
In reply to: Broadband Modem issue?

Did you get into get into the usual to check status, signal, address, configuration?

You did say it was "yours" so I'm guessing you are the tech support for that one.

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I looked into the router's web page...
by dvoorheis / August 16, 2011 12:04 PM PDT

The router (In my case was unable to renew its IP address with the modem. zeros, over and over again, until the modem was cycled.

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And this particular modem has a web interface.
by R. Proffitt Forum moderator / August 16, 2011 12:40 PM PDT

That's one model I like since I can point a web browser at it and check it's settings and more.

You wrote this was "your modem" so I thought you maintained it and knew about it's workings.

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This modem has a web interface?
by dvoorheis / August 16, 2011 10:35 PM PDT

Thanks for your responses Bob.

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Mea Culpa
by dvoorheis / August 16, 2011 11:05 PM PDT

Bob -

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Glad you found that.
by R. Proffitt Forum moderator / August 17, 2011 1:23 AM PDT
In reply to: Mea Culpa

You may have to connect directly to the modem to get to that page.

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Worked great . .
by dvoorheis / August 17, 2011 2:43 AM PDT
In reply to: Glad you found that.

Fortunately the way I have the router configured, it was no problem going to the modem.

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by R. Proffitt Forum moderator / August 17, 2011 4:16 AM PDT
In reply to: Worked great . .
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