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Question

Broadband Modem issue?

by Aug 16, 2011 8:26AM PDT

After 2-3 years of steady service, I am finding that I need to power cycle my Motorola Surfboard SB6210 cable modem 2 or 3 times a day to re-connect to XFinity/Comcast, my cable internet provider. This requires unplugging the modem, waiting at least a minute, and reconnecting. Once done, my router has to renew it's IP address etc. and then the computers can re-access the internet.

Discussion is locked

8 Posts
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Answer
So did you look at this modem's web page?
by Forum moderator Aug 16, 2011 8:41AM PDT

Did you get into get into the usual 192.168.100.1 to check status, signal, address, configuration?

You did say it was "yours" so I'm guessing you are the tech support for that one.
Bob

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I looked into the router's web page...
by dvoorheis Aug 16, 2011 12:04PM PDT

The router (In my case 192.168.1.1) was unable to renew its IP address with the modem. zeros, over and over again, until the modem was cycled.

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And this particular modem has a web interface.
by r. proffitt Forum moderator Aug 16, 2011 12:40PM PDT

That's one model I like since I can point a web browser at it and check it's settings and more.

You wrote this was "your modem" so I thought you maintained it and knew about it's workings.
Bob

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This modem has a web interface?
by dvoorheis Aug 16, 2011 10:35PM PDT

Thanks for your responses Bob.

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Mea Culpa
by dvoorheis Aug 16, 2011 11:05PM PDT

Bob -

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Glad you found that.
by r. proffitt Forum moderator Aug 17, 2011 1:23AM PDT

You may have to connect directly to the modem to get to that page.
Bob

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Worked great . .
by dvoorheis Aug 17, 2011 2:43AM PDT

Fortunately the way I have the router configured, it was no problem going to the modem.

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http://www.google.com/search?q=No+ranging+response+received
by r. proffitt Forum moderator Aug 17, 2011 4:16AM PDT
Back to Internet Service Providers forum

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