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General discussion

Brighthouse cable modem drops speed

Oct 3, 2008 10:38PM PDT

Over the last 4 months my 7 megabit cable service drops to about 3 megabits at least once a week. I am able to resolve this by re-booting (unplugging the Webstar cable modem.) I have had numerous technicians visit and have had 3 new cable modems. Brighthouse claims they have checked their lines and find no problems. I have escalated my request to the supervisory level to no avail. At one time they thought an amp was running "hot", causing my modem to drop out. Now they claim all is fine with their system. Is there a solution to this besides periodic rebooting the modem? Thank gosh I don't subscribe to their VOIP.

Discussion is locked

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So why not?
Oct 3, 2008 10:41PM PDT

Change the modem? You appear to have found what part needs rebooting and if that is unacceptable why haven't you changed that part?

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Modem
Oct 3, 2008 10:56PM PDT

I have changed out the cable modem 3 times and each still slows down at least once per week. My streaming audio and video services drag at 3 megabits/sec or lower.

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Just checking.
Oct 3, 2008 10:58PM PDT

Are you using the same make, model each time? If so, why would you expect this to change if you replaced it with the same make?
Bob

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No choice
Oct 3, 2008 11:01PM PDT

I have no choice of cable modems, Brighthouse supplies the Scientific Atlanta Webstar cable modem.

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I looked at that modem.
Oct 3, 2008 11:05PM PDT

It looks to be DOCSIS "standard" so why is that the only choice? Here I bought my own. Maybe that's it. You have discovered it's buggy but all that remains is to get another make.
Bob

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Of coarse there is nothing wrong with their system;
Oct 4, 2008 1:37AM PDT

There never is and there never will. And thank the lord it's only once a week (it could be once or twice a day, hehe).

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so true
Oct 4, 2008 6:49AM PDT

So true!