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General discussion

Brand New Toshiba Laptop A100 Windows Vista Premium Problem

Jul 4, 2007 8:10AM PDT

Okay, I'm brand new to this so I hope I make sense. I just bought this laptop the other day and I plugged it in and got it all hooked up to the internet. I stuck in the Windows Vista Upgrade cd and did all that and everything seemed fine. So when it finished it restarted and a blue screen came up that said Install Software and please wait. Little windows popped up every few seconds asking for things to continue and to allow things to run and after a couple minutes the whole thing restarts and when it reboots it does the exact same thing over and over again. What I would like to know is why it keeps doing this. If I ignore the popups and the blue window it works fine but they're still there. I'm using the laptop right now to write this. So if anyone has any clue about what I said and you go the idea of what I'm trying to say, please let me know!!

Discussion is locked

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What are those things?
Jul 4, 2007 2:14PM PDT

When you say "asking for things to continue and to allow things to run," what exactly are those things? Does it mention any specific program or update that's being installed? If it doesn't name anything in particular could you upload a screenshot to ImageShack and link to it here? That may help us understand exactly what installations are occurring and how to resolve it.

Let us know.
John

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Vista Premium Problems
Jul 5, 2007 12:52PM PDT

I am slightly confused - you purchased a brand new Toshiba Laptop that came with Vista Basic on it and you are trying to upgrade it to the Premium version which is at a cost to you?

Is it possible that the screens are telling you your system may need additional ram or something to work well with the Premium version or are they screens that are asking you to go online to pay for the Premium Upgrade?

If you purchased the laptop with the Vista Basic version on it and you want the Premium version you have upgraded the current version on the computer and must pay for the upgraded version. If this was not your intent you will need to run the restore CD that came with the computer so you can return it to factory shipped state and use the Vista Basic version that came with it.

Hope this helps,
Northlite

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If your unit has less than 1 GB RAM........
Jul 6, 2007 9:26AM PDT

and you're within the 30 day exchange period, your best course of action might be an exchange for one that has the OS you want and enough RAM to handle it. The difference might be less than the cost of an OS upgrade.