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Question

Brand new PC keeps freezing for no reason

Mar 5, 2016 7:09AM PST

Hello!

So i recently bought a new PC. but the problem is that it keeps freezing , mostly while playing games but on occasion it also happens while just running internet, so i don't think that the game is causing the issue, although i turned down the graphics just to be sure. If there is any sound playing while it freezes, there is this very annoying noise coming out of the speakers, pressing alt ctrl delete doesn't work. Caps lock and num lock don't respond, the only way to get it back to work is hard reset.
I have tried to reinstall Windows 10 twice, i have installed all the drivers from the cd i got with my pc. i Have increased the power level PC is allowed to consume. I have really no idea what to do, freezes make it impossible to work or play on this PC.

Please Help . I used all my saving to but this machine and it keeps dying on me

Discussion is locked

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Answer
That sounds like a warranty issue.
Mar 5, 2016 7:46AM PST

Time to get back to them to have them fix the PC.

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Answer
Warranty Status
Mar 6, 2016 1:21PM PST

Hello kielpin21,

Is the PC branded or did you assemble it on your own?
If the PC is branded, you may want to check with the OEM for warranty. Some of them may have a return policy.
Hope this helps.

Regards,
Edwin.