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Question

Brand New PC but Stutters

May 20, 2020 7:16AM PDT

I've had the PC now for 2 weeks and whilst gaming it stutters i was wondering if there is something i can do to stop this or prevent it?!.
Specs:
AMD Ryzen 5 3.6Ghz
8GB DDR4 GAMMIX 3000MHz RAM
Asrock A320M Motherboard
AMD RX580 8GB GDDR5
1TB Harddrive

Any advice or questions would be much appreciated.

Post was last edited on May 20, 2020 7:21 AM PDT

Discussion is locked

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Answer
Brand new pc but stutters
May 20, 2020 9:44AM PDT

It could be several things but firstly..if you are running on a wireless network it might be insufficient signal. Since it happens when you are gaming (assuming basic video clips run normally) it could also be the site that you are using...but it could also be lack of video ram, as I said it could be several things. A bit more info might help. Good Luck...

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Answer
Need more and frankly I'd return it.
May 20, 2020 9:51AM PDT

Too many issues with the 320 boards but hey, maybe it was cheap.

We want to check out a few things like:
1. Is the BIOS the version the motherboard maker advises?
2. Was the BIOS values reset then set to the maker's advised settings?
3. Is the RAM DUAL CHANNEL?
4. Is the MONITOR something more than 60Hz and 1080p?
5. Is the HDD without flaw? How? Check the SMART VALUES 01 and 07. Must be ZERO for new drives.

If you want us to check out some of those then supply the reports from SPECCY and Userbenchmark.com .

Read https://www.piriform.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web

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It was fairly cheapish.
May 20, 2020 10:41AM PDT

Post was last edited on May 20, 2020 10:46 AM PDT

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Given the CPU is hot and then stutters.
May 20, 2020 11:36AM PDT

You fix that first. My notes below are what I would do to get the best performance I can from such a rig.

1. Get the CPU cooling fixed. It's new so you have them fix it. If you opt not to then there are many prior discussions about heatsink compound, case ventilation and heatsink+fan replacements so I won't get into that as I'd be duplicating the web. Fix this first.

2. The BIOS is out of date. Tell the seller and maker to get it up to date. You don't want to do this later and find out there is a latent issue.

3. The RAM did not report in. This could be BIOS related or Speccy which is why we ask for the USERBENCHMARK.COM REPORT.
I need this to see if the RAM is a single stick (poor choice) or dual channel (good for CPU and GPU performance.)

4. The Monitor or TV is 1080p so the graphics card in the report is fine for almost all games today.

5. The Seagate HDD is junk. You do not want this one. Replace with SSD is my call. Why JUNK!? The values in 01 and 07 of the smart values tell us this. Remember this is well discussed and I no longer write at length about this one. If you want to game, this is not the hard drive you were looking for. These 1TB drives are cheap. Too cheap and it shows.

6. For online use I suggest using a public DNS. Google how like this:
"How do I use a google public DNS?"

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Userbenchmark
May 20, 2020 11:55AM PDT

UserBenchmarks: Game 51%, Desk 61%, Work 53%
CPU: AMD Ryzen 5 3600 - 84.4%
GPU: AMD RX 580 - 52.3%
HDD: Seagate Barracuda 1TB (2016) - 91.8%
RAM: Adata DDR4 3000 1x8GB - 51.1%
MBD: Asrock A320M-HDV R4.0

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That's a partial of the data.
May 20, 2020 12:07PM PDT

Just like SPECCY, publish so I can see if it reports more.

The RAM is a single so not the best for what this machine can do. Odd choice for a company selling a gaming PC. A pair of or 2 x 4GB would have been a better choice.

Post was last edited on May 20, 2020 12:11 PM PDT

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I've reinstalled windows
May 20, 2020 1:50PM PDT

I've completely reinstalled windows also just to see if that helps as my fan begun to go haywire whilst gaming, not sure which one as there is quite a few in there (my guess is GPU)

I'm hoping this is the information you are after:
Overall this PC is performing below expectations (32nd percentile). This means that out of 100 PCs with exactly the same components, 68 performed better. The overall PC percentile is the average of each of its individual components. Use the charts in the benchmark sections of this report to identify problem areas.
Processor
With a brilliant single core score, this CPU is the business: It demolishes everyday tasks such as web browsing, office apps and audio/video playback. Additionally this processor can handle moderate workstation, and even light server workloads. Finally, with a gaming score of 81.5%, this CPU's suitability for 3D gaming is very good.
Graphics
56.3% is a reasonable 3D score (RTX 2060S = 100%). This GPU can handle the majority of recent games but it will struggle with resolutions greater than 1080p at ultra detail levels. (Note: general computing tasks don't require 3D graphics)
Boot Drive
The boot partition is located on a mechanical or hybrid drive. Moving the system to an SSD will yield far faster boot times, better system responsiveness and faster application load times.
Memory
8GB is enough RAM to run any version of Windows and it's sufficient for the vast majority of games. 8GB is also enough for moderate file and system caches which result in a very responsive system.
Windows 10 is the most recent version of Windows, and the best to date in our opinion.

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Still missing the link to the report.
May 20, 2020 1:53PM PDT

But I'll comment anyway. We know the HDD is junk. Only your newer owners that haven't heard of that issue seem to want to debate this. I no longer do. You've been ripped off for the HDD. I want to make this clear then stop.

I think that and the above covers it all.

Except you reinstalled Windows. That's hard on folk that don't do this often. They often forget to update the BIOS before installing the OS and after the OS you find they skip drivers that the makers call out. Hopefully the maker did this but in the reports we see they did not!

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Sorry!
May 20, 2020 2:08PM PDT
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Check the numbered list above.
May 20, 2020 2:18PM PDT

My attempt to call out what I thought was the #1 cause in the #1 item has apparently failed. While the HDD is junk, it is secondary to the #1 item. It can also be that you reinstalled Windows and didn't complete all that is required for a great install. (BIOS, OS, drivers then apps for the PC in question.)

To me I consider this diagnosis as good as it gets. The really good news is that it's new and you should have to do the work or replace the awful HDD.

It would be a shame to have to pay for the repair of a new computer.

Post was last edited on May 20, 2020 2:28 PM PDT

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Thank you
May 20, 2020 3:16PM PDT

Ok well i must thank you very much first of all for your time and help. I shall have a look and see if i can get more infomation on the BIOS and see how i can install it.

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I see I made two posts with numbered items.
May 20, 2020 3:30PM PDT
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Fixed
May 21, 2020 6:04AM PDT

I've played with my fan settings in the amd adrenaline software and so far it seems to be helping, i have also removed the glass on the side of the tower to allow it to breathe a bit more, i also underclocked it now its running at roughly 67 - 71 degrees the stutterings have stopped so far.

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That's still too hot.
May 21, 2020 9:49AM PDT

While it may have fixed it you still have the problem of life span. At those high temps it won't age well.

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It's average for the card
May 22, 2020 2:11AM PDT

I've done a bit of research on the card and it runs pretty hot in general I've managed to get it down to about 65 - 70 the weather in England at the minute is pretty hot so that does not help.