I'd contact Gateway.
I assume that "restarting" means (in XP terms, I don't have Vista here) Start>Shutdown and then chosing 'shutdown and restart'. But just as well it could be coming up from hibernate.
Maybe, if you can tell more, somebody here has a bright idea. Info needed:
- is it a desktop or a laptop
- BIOS type (if you know)
- what exactly triggers the situation (I gave 2 possibilities above)
- if it happens always or sometimes or practically never
- the version of the OS (Vista or Vista SP1)
I'm sure this can be solved well during the warranty period.
Anyway I am not on the new Gateway (it's my dad's computer). I have a new computer too, but that one is newer. Anyway I am worried about it because of an incident that happened today. When the computer was restarted the computer got stuck on the Gateway logo screen and the power button would not shut the computer button off. My dad had to turn the computer and the power off on the surge protector and turn it back on. He finally did get it working, but I think a brand new computer shouldn't do that.
Could you please tell me what could cause that? Thank you.