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General discussion

boxes with red crosses

Aug 17, 2010 9:09PM PDT

Quite often I will receive an email from someone with an attachment picture, but all I can see is a square box and in the top left hand corner is another small box with a red cross in it and I cannot view the attachment

Does anyone know what this box with the red cross is please, and how can I overcome it??

Discussion is locked

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Re: red cross
Aug 17, 2010 9:24PM PDT

That red cross means that your browser can't display the attachment. There can be many reasons for it. For example:
- the picture isn't on the net, but on the hard disk of the sender
- the url to the picture is incorrect
- the filetype of the picture is such that you have no program to display it
- it's blocked by your firewall
- it's blocked by the ad-blocker in your browser or your hosts file

I'd start with trying to find out the url and see if you can view the picture by typing the url directly in the address bar of the browser. If it's not available via a right click on the box you'll have to view at the html-source of the message.

Kees

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Kees
Aug 20, 2010 7:11AM PDT

Thanks Kees ...
the funny thing about this is, when I tell sender I can't see any pics, she resends it as an attachment, and then I can see it fine ... do you know why this could be please??