Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.


CNET Support


Bottom right portion of my screen not accessible?

Sep 15, 2016 11:13PM PDT

So I have been trying to do research on this issue and I can't find anyone with this problem. At first I thought it was just an issue with clicking the full-screen options in Crunchyroll or Netflix however upon further investigation and troubleshooting I have discovered that I literally cannot click anything in the bottom right hand corner of my screen. Not just in browser. My task bar is perfectly fine but for the bottom right portion above the task bar- nothing.

I will provide a screenshot, where unfortunately you cannot see my cursor but I will describe to you what happens.

Hovering over this video I have marked with the red dot my cursor is in the shape of a hand, which generally means that video is accessible, AKA for lack of a better term, clickable.

However I have marked the area with yellow where I get cut off. The cursor returns to its arrow-like shape and I can't click on those videos at all. Which leads me to believe that since Crunchyroll and Netflix have their full-screen button option located approximately in that same spot that perhaps, for whatever reason, this area on my screen is not 'clickable'. Also tried to move shortcuts located on my home screen in this area and I can't move them. When I click on them nothing happens.

Clearly something isn't working right and I have no idea how it happened. I am using an Acer laptop, that I've had for about 4yrs now, and running Windows 8.1. I have never had any issues with this laptop and I can't see this being a virus where the sites I use on the regular are standard (YouTube, Crunchyroll, Netflix, Facebook). This occurred as I was watching Netflix on my laptop one night about a week ago.

Discussion is locked

- Collapse -
Clarification Request
So this is a touch screen PC?
Sep 15, 2016 11:15PM PDT

You didn't tell.

- Collapse -
Not a touch screen
Sep 15, 2016 11:55PM PDT

Ah sorry! That is a little confusing. It is not a touch screen.

- Collapse -
Netflix on a PC
Sep 16, 2016 12:06AM PDT

Could use any number of browser issues. Try another user account and then in that other account, reset the browser that fails.

Post was last edited on October 26, 2017 5:26 PM PDT

- Collapse -
not a browser issue it appears
Sep 16, 2016 12:11AM PDT

It affects even my desktop. There are desktop shortcuts I can't click on or move. It is incredibly bizarre. Unless the browser is affecting my desktop somehow? Not entirely sure.

- Collapse -
As a test.
Sep 16, 2016 12:02PM PDT

Create a new Windows account and see if that happens there.

- Collapse -
Fixed it
Sep 16, 2016 12:19PM PDT

Thank you so much for your help!

I was actually able to (hopefully) fix the issue just by doing a simple system restore. Not sure if it was a virus or a glitch or what but everything seems to be working now. It was the most bizarre thing I have ever witnessed and hopefully it doesn't happen again.

Again, I really appreciate all your help! Happy

- Collapse -
Found Solution
Sep 22, 2016 2:44PM PDT
- Collapse -
You saved my laptop
Sep 29, 2016 3:16PM PDT

Omg you saved my laptop thanks, who would have thought origin would cause so much trouble.

- Collapse -
Thank You
Sep 29, 2016 7:45PM PDT

Wow it was Origin this whole time.

- Collapse -
Oct 8, 2016 11:45AM PDT

Thank you, I worship your tech saviness, because I was about to go on a driver testing crusade to try and fix it. as my laptop is know for driver issues it;s the ROG GL552, and i have already fixed two diver issues

- Collapse -
Had to sign up just to make this comment thank you!
Oct 8, 2016 4:29PM PDT

I Quit Origin and it solved it. The reason I noticed is because with Chrome browser I couldn't press the small X on the downloads bar to make it disappear from the bottom of the screen. Thank you so much! Thought this was a weird issue.

- Collapse -
my hero!
Oct 13, 2016 11:31AM PDT

honestly i freaked out when this issue appeared! can't believe origin caused it :/

- Collapse -
That's brill!
Oct 13, 2016 11:35AM PDT

Thanks for finding this. Quite the odd thing.

Post was last edited on September 26, 2019 2:30 PM PDT

- Collapse -
Thank goodness!
Nov 5, 2016 8:14PM PDT

I have been trying to figure out what the heck was going on for weeks, thank you so much!

- Collapse -
That was it.
Nov 10, 2016 12:40PM PST

Thanks for the Origin close suggestion. That was it!

- Collapse -
Nvidia System Monitor
Sep 26, 2019 10:55AM PDT

I had this problem in the top left corner of my screen. For me it was Nvidia System Monitor causing it. Closed and could click things in that area again.

- Collapse -
Oct 16, 2019 8:45AM PDT

In my case it was Slack.

- Collapse -
Slack was my problem
Oct 17, 2019 9:14AM PDT

Check Slack. Killing it did the trick.

- Collapse -
Thank you! --- Slack was my culprit, too
Oct 19, 2019 10:35PM PDT

I've been trying to figure this out for WEEKS! On my left monitor, I would periodically lose access to about the right 3 inches of my screen.(top to bottom). I couldn't close tasks, I couldn't click on chat, I couldn't 'save' a lot of online things because the 'Save' button was in the Dead Zone -- but if I moved the tab to my other monitor, it worked fine.

I may have to uninstall Slack because that is NOT worth the headache.

- Collapse -
Thanks to you too!
Nov 5, 2019 7:09AM PST

It was also Slack for me. I thought my video card was going bad. Turning Slack off fixed it.

- Collapse -
I NEED Slack Tho!
Nov 8, 2019 4:44PM PST

I use Slack for my main for of communication for work so I have it open all the time. Is there some way to fix this without closing Slack? I've only noticed it today so maybe Slack updated and I can just go back to a previous version?

- Collapse -
Thanks! Mine was Slack as well!
Mar 12, 2020 1:53AM PDT

This gave me a headache and I was really worried. Glad I found this thread.
Someone post a fix for this please - I work with Slack everyday.

- Collapse -
Hope this helps
Oct 30, 2016 7:46PM PDT

I'm having something similar happening with my pc running windows 10. Specifically it didn't start happening until I downloaded Nvidia's dealio and now I have 2 new icons that show up as well that is super annoying. I believe the culprit is the new nvidia shadowplay which I'm currently checking and will know momentarily.

Bingo, so yes if you're a gamer like myself and you just recently installed nvidia geforce experience thats likely whats causing it. At least it was for me. So to disable right click the gefore icon or whatever you do to open programs and open up geforce experience. Click on the general tab on the left hand side of the dealio and you should see a box in the middle that says "Share" move the green icon to the off position and see if that fixes it. Worked for me and I hope this helps you as well.

- Collapse -
Possible FIX
Oct 25, 2017 6:41PM PDT

Hey after reading this it did help me in some manner to solve the same issue with the mouse buging out and even minimizing programs when holding left click in the bottom right of the screen. Turns out I had a pc cleaning program, that had a "trashcan" feature. THe trashcan would never prompt unless i drug and icon or file to that area. I dont move anythign there only to use scroll bars etc. After reading on a previous comment that someone had icons there and were not able to acces them, i tried to move some of mine to the bottom right corner. as soon as I did the "trash can" showed itself. I have been battling this for almost a year now and finaly found a solution. The program that was causing it was"CleanMyPC" incase anyelse has this as well.

- Collapse -
It was Avira in my case!
Nov 7, 2017 3:51PM PST


I had the same issue and it wasn't caused by Origin but by Avira! A pop up was telling me there was an error with a script located here File:///C:/ProgramData/Avira/AntiVir%20desktop/IPM/IpmDocument.html
After clicking either yes or no, the left end side of my screen was completely frozen.

You simply need to delete all the files under IPM (it's actually the Avira's offers!) and then all good!

I know the thread is quite old but hopefully I can help some people!

- Collapse -
Bad Avira
Jul 27, 2019 4:46AM PDT

Yes, Avira was an issue on my side too.
Thanks badiha1

- Collapse -
Not Accessible (Upper Left Version)
Feb 21, 2018 2:12AM PST

Okay so I was looking for ebooks one time, then I accidentally clicked a link that opened a bunch of other links. I closed them all down and didn't get any ebook and I went to look for another source, I then noticed that I cant click anything on the upper left corner of my screen, I minimized all my other windows and went to my desktop and my desktop files on that place dont highlight, any number of clicks do nothing. Heck, I was searching here looking for answers and I had to drag my chrome window to the left side which was functioning and I couldn't find any origin in my extensions or my task manager so I got mad and pressed Alt+F4 a few times, and then I noticed that the stuff on my upper left side of the screen respond to my clicks... I guess there was a super stealthy window opened that opened and it doesnt appear on the manager and the taskbar? IDK really, this was the weirdest experience in my life. Any idea how this happened???

- Collapse -
Notifications area
May 21, 2018 3:57AM PDT

In my case it was Slack and kinda pieced together that the one thing all these apps have in common is that they all sometimes slide a notification from the edges of the screen ( upper left, upper right, bottom right.)

So try find any app that you have given permission for desktop notifications and turn it off. It could be Slack, chrome, or any webpage for that matter.

- Collapse -
Oct 9, 2018 11:13AM PDT

I was experiencing the very same problem (lower right portion of the screen not accessible to mouse clicks) and the solution was to pop open the Windows 10 notifications pane by clicking on the notifications icon on the right-hand side of the taskbar (the taskbar was accessible) and once I clicked on it again to close the notifications pane, the lower right portion of the screen was suddenly accessible once again to the mouse clicks. It seemed to me like the system was considering that there was some layer blocking the mouse pointer to reach the area behind it. The only problem is that this "layer" was invisible to the user (there was nothing blocking the mouse pointer to reach whatever windows were active in the lower right portion of the screen, at least as far as my eyes were concerned). The notification pane open/close routine apparently reset any conflicting information on the screen memory mapping or something.

- Collapse -
Thank you!
Oct 12, 2019 6:40AM PDT

Hours of research on the same trouble... and read your post that saved my life! Happy
Slack was causing this...