Only way I was able to solve problem was to have friend purchase the restore CD's that he should have received with his computer. Lesson learned the hardway for him. Warning to others. Be certain if you purchase a turnkey system to be certain your restore CD's are included. Cost him over $60.00 getting his restore CD's replaced. Purchased from a major store chain 1 year ago. I want to publicly thank the people that did reply to my delemia. Del