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Bot in quarantine

I have a backdoor.irc.bot in quarantine under Norton 360. With this bot in quarantine am I safe for online activities like banking and email?

I've done virus definition updates and tried to do the scan in safe mode but the Norton 360 does not allow safe mode operations. I got on another thread with Windows Vista asking how to remove it but it is unclear what files I'm allowed to delete. This backdoor bot has attached itself to 6 processes, 2 files, 68 registry files, 138 host file entries and 1 browser cache. The instructions I got told me to go to the system restore and shut it off. I did, then do a scan; well now I can't find the bot because it's in quarantine. Am I supposed to restore all the files it's originally attached to so that I can try to kill it with another av or malware software?

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No, do not restore the infected file from quarantine

In reply to: Bot in quarantine


You should not restore it if it is confirmed malware. It is in quarantine now which means it cannot do anything anymore. Just run a full system scan (make sure that Norton is configured to scan all files) to see if Norton will find anything else or any related malware to what it has quarantined.

If you want to doube-check that there's no more infection, run an online scan using online scanner.

Also, when the system is confirmed clean, you should re-enable System Restore.

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Norton 360 will scan in Safe Mode

In reply to: Bot in quarantine

Hi sdhuntl,

This is Mike from the Norton Authorized Support Team.

Infected files that have been quarantined by Norton 360 do not pose any risk to your computer as they are hidden and stored in a special location on your disk.

It appears that you are using an older version of Norton 360. Norton 360 Version 3 does allow for Safe Mode scanning and also contains many new and enhanced features to keep your computer protected against the latest threats. Since you had a Trojan infection, as long as you have a valid subscription to Norton 360 version 1 or 2, you are entitled to a free update to Version 3. Please NOTE, while this process will update Norton 360 to the latest version, it will not extend your subscription. To update, please visit the Norton Update Center at the link below.

Norton Update Center

Once the update is complete, launch Norton 360 version 3, mouse-over the "PC Security" bubble and choose "Check for Updates". If any updates are installed, restart your computer, but boot into "Safe Mode with Networking". Launch Norton 360 version 3 and a "Comprehensive Scan" will begin and check your computer for infections.


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