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Question

Bose Soundbar and Smart Hub

Feb 18, 2016 7:09AM PST

After connecting my Bose Cinemate 120 soundbar to my TV through the HDMI (ARC) connection all works well. Sound coming through soundbar just fine, but when I go into Smart Hub and access any of my apps the sound will no longer play through my soundbar. It automatically diverts itself back to TV and I have the TV sound disabled because I want to use the soundbar. I spoke to the Samsung folks 4 different times yesterday and nothing they had me change or do fixed the problem. Has anyone else run into this issue and can you help me fix my problem?

Discussion is locked

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Answer
Yes and no.
Feb 18, 2016 10:05AM PST

If the settings don't correct it then you are left with little choice but to make a reason to get a refund.

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Answer
Re: Smart Hub & Soundbar
Feb 18, 2016 1:37PM PST

Can you please shoot me an e-mail at qasupport@sea.samsung.com with the model and serial I would love the opportunity to look into this further.

Regards,
HD Tech