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bootmgr missing

by tmelnick / August 3, 2015 4:38 PM PDT

Toshiba satallite 655d new/used hard drive won't boot with factory recovery disks. Bootmgr is missing press Ctl Alt Delete to restart loop

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Clarification Request
by tmelnick / August 3, 2015 4:40 PM PDT
In reply to: bootmgr missing

Only options are f2 and f12 and no options to recover hard drive. Tried hitting f8 repeatedly after powering on, but nothing comes up.

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This is why everyone needs backup.
by wpgwpg / August 3, 2015 4:46 PM PDT
In reply to: f12

When you've gotten your system back like you want it, I urge you to get yourself an external hard drive and a good 3rd party backup program. You can set it up to do everything automagically at the time and frequency of your choice. 1 TB external hard drives are about $50 these days and a really good FREE backup program is the Easeus Todo Backup Free. That can save you a lot of time and frustration the next time something like this happens. Sooner or later it happens to all computers for one reason or another.

Good luck.

All Answers

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OK. So try this.
by R. Proffitt Forum moderator / August 3, 2015 5:07 PM PDT
In reply to: bootmgr missing

Duplicate the factory recovery disks and use the fresh copies. Remember that I've seen the factory recovery fail on old DVD drives but there is a way to test the factory disks. Duplicate them and test if they boot on another PC.

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test them before duplicating?
by tmelnick / August 3, 2015 6:55 PM PDT
In reply to: OK. So try this.

Can't I just test out the one's ive got to see if they work on another computer first?

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cd failed on another computer
by tmelnick / August 3, 2015 7:38 PM PDT

Right now, I don't have any dvds large enough to copy the recovery disc onto. I'll have to go to the store to get some. Can I use a USB flash drive?

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by R. Proffitt Forum moderator / August 4, 2015 8:08 AM PDT

Since we can't restore from said media we can't test if its integrity. Duplication tackles that as well as makes a fresh easier to read in most DVD drives copy.

I guess a new tech would not do this simple work. For them I nod and tell them to order restore media. I hope you see why.

As to the USB flash drive, try it. You'll know soon enough if that works. My bet is that it won't.

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Didn't work
by tmelnick / August 4, 2015 6:22 PM PDT
In reply to: No.

I bought the DVDs and burned the first recovery disk, but I still got the missing Bootmgr message. It was taking more time to read the disk, though. Any other suggestions?

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Grab a Mint Linux ISO
by James Denison / August 4, 2015 6:51 PM PDT
In reply to: Didn't work

burn to DVD and use that in the interim. It will also let you know if it's a hardware problem. It can also be written to USB and boot from it. Boots to a "read only" but full system, any saves however must be done to USB flashdrive or hard drive. It will allow you to access your files, connect to internet in FF browser, and many other programs. I'd get the MATE (what I use) or the Cinnamon versions.

If you want to boot from USB flash, then also use this windows program to put the ISO for Mint onto it so will boot.

It will keep you outa the dirt till you can get your regular system fixed, maybe find what's messed up on it too by using it's file manager.

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To me this reads as if the first DVD is not booting.
by R. Proffitt Forum moderator / August 4, 2015 6:52 PM PDT
In reply to: Didn't work
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by tmelnick / August 4, 2015 9:07 PM PDT

Remember I'm taking your word you got this first DVD to boot somewhere. What do you mean by this. Sorry too dense.

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shove into another computer
by James Denison / August 4, 2015 9:16 PM PDT
In reply to: What?

and boot that computer using it, just to prove it will boot. Of course don't do any install with it .

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by tmelnick / August 5, 2015 11:42 AM PDT

well that didn't work.

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Did you follow the screen and...
by Oldartq / August 5, 2015 12:19 PM PDT
In reply to: okay

f12 for boot option? Not all computer uses f12. Also the usb I made do boot as well. There maybe a little problem there if your computer can't boot using USB like older computer BIOS.

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Called Toshiba
by tmelnick / August 5, 2015 11:42 AM PDT
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Flash drive worked
by tmelnick / August 6, 2015 10:19 AM PDT

Well, since I am not sure that the DVD drive is even working and I guess the burn to disk software on my desktop is not good enough, I just used the Toshiba link ( to put all the disks onto a flash drive. So far that is working. Thank you for all your help and everyone's input.

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When I try to use the burned DVD in another computer
by tmelnick / August 4, 2015 9:30 PM PDT

When I try to use the burned DVD in another computer I get "checking media" then "fail" So what do I need to do to make a DVD that works?

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so that's all you have?
by James Denison / August 4, 2015 10:02 PM PDT

and you burned a new DVD from a copy of the bad DVD? That NEVER works. No ISO file download from the manufacturer? So, are you wanting to recover this "as is" or do a completely fresh install, which would lose what you already have on it?

If there's files you want from it, get that Mint ISO file, "burn image" to a DVD, and then boot from it. This will allow you to find the files you want to save and copy them to USB thumbdrive or some other USB media like an external hard drive.

As for the restore disc, seems you need to order new ones, or see if this Disc Creator will boot from a CD and allow you to create new restore disc from the system partition on the drive.

Start at page 59, see if anything there helps.

To access the Recovery Wizard on your internal
storage drive:
Press and hold the
(zero) key while
powering on the computer. R
ead the Warning screen that
displays and then click
Ye s
to continue.....

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by tmelnick / August 5, 2015 6:41 AM PDT

Well basically, this is my son's old computer. He got a new one and was sent off to college. The hard drive was removed and used by someone and now it is back. I am trying to get the laptop back up and running. There was no problems with anything on the computer or the hard drive during this time. I ordered the restore DVDs from Toshiba and thought it would be easy as 123 to get the thing back. NOT.

I have tried the 0 key, nothing.
Hard drive is showing up on bios.
I want to do a fresh install, I don't need to recover anything.

As for the restore disc, seems you need to order new ones,
or see if this Disc Creator will boot from a CD and allow you
to create new restore disc from the system partition on the drive.

I will contact Toshiba to get new ones, but I don't understand what you mean by see if this Disc Creator will boot from a CD. You mean after I install the Mint ISO file?

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I was tired last night
by James Denison / August 5, 2015 12:30 PM PDT
In reply to: Well

and didn't feel like more than scanning the PDF file. That's why I asked you to see if the file was a bootable image that could be put on a CD or DVD. Installing the Mint ISO image won't run any windows programs unless WINE is used and the installation of MINT if not done using "something else" method would loose any restoration partition on the drive. That's why I only suggested booting from the Mint Linux DVD you create to allow access to the files on the disc, not to install it, unless after removing any files you wanted you chose to do that. If you have restore disc on the way, then you can install the Mint in the interim after you use it booted to DVD to copy off files you want first. You might even find you like it. I use the MATE desktop but more seem to prefer the Cinnamon, a "prettier" version, than the more utilitarian MATE. Desktop choices in Linux are like Theme changes in Windows, except with more change to them, sort of Super Themes in a way.

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bootable CD, DVD from ISO image files
by James Denison / August 5, 2015 12:50 PM PDT
In reply to: Well
Here's some videos on how an ISO file is used to create or burn it's image to CD or DVD media.

In windows I use CDBURNERXP program for burning ISO images to CD or DVD. Starting in W7 the windows have already ability to burn ISO images onto CD and DVD.

If you prefer, you can create a LIVE USB of Mint from it's ISO file. Here's a video on how. You can then boot to it and collect your files off that drive. Saves you a DVD disc for something else later.
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James, have you ever a double layer...
by Oldartq / August 5, 2015 7:03 PM PDT

dvd with cdburnerxp? I wasted 3 the other making win10 disc. I am just curious.

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No and not tried
by James Denison / August 6, 2015 12:56 AM PDT

I've personally never had a need for an 7-8GB DVD, so never tried it. I don't even think I have the type DVD-RW DL which would do that. You do know it takes a special "double layer" rated DVD-RW DL? I now burn a disc usually for someone else, rarely for me. Instead I keep ISO files and mount them when needed in Linux, or using Virtual Clone Drive (the little lamb one) in Windows. I used to use them for backup but as flash and larger drives came along, almost never for that anymore, and that's after jumping to CD burners during days of 2x top speed. Those early ones were a bit expensive but obviously were going to kill off floppies since they held almost 500 times more. No flash drives then and hard drives were still striving to make 1GB. I guess flash is doing to CD and DVD what it did to floppies.

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Yay! Great! Yes!
by tmelnick / August 6, 2015 11:35 AM PDT

I didn't know what to search when I started all this and I had been searching all the wrong things so when someone started mentioning ISO stuff and I had been reading about that anyhow, I was finally able to put it all together and search Toshiba support for ISO file download which brought me to the information on how to copy the DVDs (that weren't booting) onto a flash drive and change the DATA.INI files CDNUM and CDMAX to have a value of 1. That worked like a charm and now I have my old laptop up and running again! Time to celebrate! Thanks to everyone!!!
Jennifer =-)

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(NT) good thinking!
by James Denison / August 7, 2015 9:02 PM PDT
In reply to: Yay! Great! Yes!
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Something forum related?
by R. Proffitt Forum moderator / August 5, 2015 11:53 AM PDT
In reply to: bootmgr missing

I see a few of your posts MIA. Try again without the URL. Leave out the http

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