Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

Boot problem - screen resolution ?

Jan 18, 2015 3:40PM PST

When I boot my computer from a USB in order to enter the program "True Image" so that I can recover my c-drive it seems like there might be a problem with the screen resolution as the screen shows only some flickering graphic. But I can still recocnize the colors of the program "true image". Could this be a screen resolution problem or is it something else ?

Hope I described my problem well enough.

(addiotional question : is it possible to add a picture (screenshot) in the post ?)

Regards Thomas Happy

Discussion is locked

- Collapse -
Answer
and
Jan 18, 2015 3:44PM PST

Forgot to inform that my Pc is a laptop - Acer aspire E1-570

- Collapse -
Answer
Re: booting and screen
Jan 18, 2015 4:03PM PST

Wh8at happens if you boot from another bootable disk with a GUID, such as a Linux disk (yout can make a USB version also) or a Windows install disk?

Kees

- Collapse -
oo
Jan 18, 2015 5:52PM PST

Hi Kees thanks for the post
I do not have a boot disk for Linux. And I also do not have a windows installtaion disk but I will try to get one to see what happens, and then get back..

Thomas Happy

- Collapse -
you can burn a DVD
Jan 19, 2015 5:35AM PST
- Collapse -
oo
Jan 20, 2015 2:31PM PST

Well I already tried ubuntu (linux) and it loaded without problems. Showing all the graphic clearly.
I have tried two versions of True image (v2011 and v2015) and the same happens in them both.
So now I have run out of ideas.

Any other good ideas what it could be ?

Thomas Wink

- Collapse -
Could be True Image doesn't support your PC's video.
Jan 21, 2015 12:37AM PST

I don't see much detail about the PC yet. But I've seen a few that are unsupported. Mainly the slightly off beat onboard graphics and AMD's APUs.
Bob

- Collapse -
you have the wrong video driver
Jan 21, 2015 2:21AM PST

loaded for windows, possibly. When you have booted from an Linux disk, open the konsole/terminal and run inxi -v3 and post the results here. It will give us the motherboard and video chip and then that can be compared to what shows in windows device manager to see if you have the best video driver file for it.

- Collapse -
Answer
booting from what USB?
Jan 21, 2015 2:26AM PST
When I boot my computer from a USB in order to enter the program "True Image" so that I can recover my c-drive

You can't boot into the windows program on the C drive? When you booted to Ubuntu, did you mount the drive volume and take a look at it, see if your files could be accessed from the Linux system instead? If you do, then why not recover the files using that instead? Copy off your personal data files like from My Documents or All Settings etc. If you have a large drive, back up the entire data on the C drive. In linux it will appear as it's volume lable or probably sda1.