If you are using an "Insten" Class 1 Bluetooth Dongle, it comes packaged with the IVT BlueSoleil v 1.6.something. I've got 2 of these pieces of garbage. Going to return them. Neither of them is able to support the Bluetooth standard of a class 1 device, which is rated to 100 meters line-of-sight. I can't even go to the other end of my house 30 feet away without losing reception and hearing increasing static via my Jabra BT200 headset. The bluetooth radio built into my LG VX8100 cellphone has better range and clarity. Reading the BlueSoleil forums @ http://www.bluesoleil.com/forum/default.asp I've determined that the software is Chinese in origin & very likely is not developed for use in the US based on the company's lack of understanding of the level of performance we expect. I'll let you know if I can find another piece of software that might remedy your problem and interface correctly with your hardware (Bluetooth dongle).
I have Two bluetooth class 1 USB Dungle, on a Laptop and Desktop. I can not get them to connect. I have Windows xp on both of them and running the softwere that came with the Bluetooth witch is "Bluesoleil"updated to V18.104.22.168 STD. on both PC. I have check Device Manager and it is installed with no conflecks and the softwere is working OK but it searches and can not find the Laptop. I also have a Bluetooth device for my Meade Computerise telescope that is called Bluestar and it also can not find it. I have tried different distances from about 5 feet to 15 with no results. I have serched the Internet for support and also the Manufacture but no solution found. Can anyone out there help. flyingb