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Question

Bluetooth missing on Windows 10

Mar 23, 2016 6:11AM PDT

I have a Inspiron N5010 with built in Bluetooth (DW365). When I upgraded to Win 10 It no longer works. It does not show up in device manager or anywhere else.
I have found where some people have used a driver ( Broadcom 4.0 ) and had good results. When I try to install the driver It tells me to uninstall the old one. Can anyone tell me how to uninstall it when it does not show up anywhere on my computer?

Discussion is locked

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Clarification Request
Where is this driver coming from?
Mar 23, 2016 6:52AM PDT

It should be from Dell.com. Put in your service tag at Dell.com as anywhere else is a roll of the dice.

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Lenovo web site
Mar 23, 2016 7:06AM PDT
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Back to Dell.
Mar 23, 2016 7:17AM PDT

Each maker can use another version bluetooth or wifi with bluetooth card. As to deletion I worry you'll kill your WiFi with a manual delete and not be able to recover. Why I worry is to delete a driver is on the web but is usually never a step by step. I find what I do changes slightly from Windows to Windows and from machine to machine. I do tend to use Device Manager to remove the device and then install the driver in the easiest of such work.

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PS. Forgot this Dell item.
Mar 23, 2016 7:18AM PDT

In Dell's Quickset is Bluetooth turned on?

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Quickset
Mar 23, 2016 2:02PM PDT

Dell's Quickset also does not work on Win 10. The Bluetooth does not show up in Device Manager.

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I have a Dell and it does work in W10.
Mar 23, 2016 2:12PM PDT

Is there some story here about Dell didn't test or supply W10 drivers?

Anyhow, this gets deep very fast. If you can tell which n5010 (it's a series, not a model) we can look fro chipset drivers and see if the bluetooth shows up in device manager.

Here, when I turn off bluetooth in QuickSet it vanishes from Device Manager so it could be you need not only drivers but Quickset.

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Dell does not test N5010's
Mar 23, 2016 2:18PM PDT

On there web site it says that they do not test this series, nor do they intend to at this time. So i need to find another way to make it work.

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So the internal Bluetooth and such is unsupported.
Mar 24, 2016 7:12AM PDT

In this case I'd get one of those USB Bluetooth dongles. These run about 2 to 20 dollars on Amazon.