Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

Bluetooth issues

Mar 5, 2016 7:35AM PST

I have trouble connecting to bluetooth speakers. I can tolerate that but my real problem is connecting to my wireless keyboard. For quite a while I could pair and connect the keyboard once, then shut it down, then turn the keyboard on again and in 2 seconds it was working. Now every time I shut the keyboard down, I have to go into settings. click "remove device" then put the keyboard into search mode, find it, and pair it, then have the computer send a numeric code, then type that code into the keyboard, hit "enter" and wait for it to connect, a real pain. It's not the keyboard since I have tested it on tablets I have. I have done the usual of going into device manager and checking all the Bluetooth drivers, I uninstalled the driver for the Intel Wireless Bluetooth 3.0 High Speed Adapter and re installed it. The "roll back" does not light up so I can't do that. The keyboard is a Logitech K380 but I developed the same problem, out of nowhere, on the prior Logitech K810.
Computer: HP Pavilion dv7t-6b00 CTO Quad Edition Notebook. Windows 10 64 bit.

Discussion is locked

- Collapse -
Answer
My bet is HP will have you do a factory reset.
Mar 5, 2016 7:45AM PST
- Collapse -
Answer
Bluetooth issues
Mar 7, 2016 11:23PM PST

hello famattjr, if your Bluetooth is not working then you should make sure that the driver of your Bluetooth is up to date or not.