Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

Bluetooth: all devices discovered but unable to be paired

Apr 4, 2018 4:07AM PDT

Hi all.

Windows 10 Home 10.0.16299 64-bit
CPU: Intel i5-2400 3.1GHz
Motherboard: Asus P8 H67-M Pro (B3 revision)
BIOS: American Megatrends 0806 Feb 11
RAM: 16Gb
Bluetooth USB dongle: Cambridge Silicon Radio Bluetooth 4.0

I recently bought and tried to connect a pair of (Edifier W800BT) Bluetooth headphones to my Windows 10 desktop.

The headphones were detected by the computer, but, when I tried to <Add device>, it repeatedly failed.

I had another set of (Logitech) Bluetooth headphones that were already paired. I tried them, and they still worked fine.

I then unpaired the Logitech headphones. Made no difference (to my Edifier connection problem), but I discovered I could no longer pair the Logitechs either. In fact, I tried several other Bluetooth devices (phone, speaker) with the same result – the computer would discover/recognize the devices, but would be unable to add (pair with) them.

I checked (in Device Manager) for the latest Bluetooth drivers, and made sure Bluetooth Support Service and Bluetooth Handsfree Service were set to <Automatic>. Still no luck.

I don't use the drivers (on the disc) that came with the Bluetooth dongle as they cause the Windows 10 Bluetooth toggle switch to disappear altogether.

I also tried the Bluetooth dongle on a friend's Windows 10 desktop and it immediately paired with the new (Edifier) headphones.

Any advice would be greatly appreciated.

Discussion is locked