I went to Toshiba web site and downloaded Bluetooth stack and installed it. I now have a Bluetooth icon showing on my computer, but the computer still cannot find any bluetooth items, I have mobile phone and the speaker; it still says No Connection. Windows support says go to Control Panel, select Hardware and Sound then Add a Device. There is no Hardware title and under the Sound Title menu there is no option to 'Add a Device'. So much for Windows support!!
In control panel Bluetooth Local COM it says the Bluetooth device is not ready. Both speaker and mobile phone bluetooth are on. I have run out of ideas now. Although whilst I was on the Toshiba site, as it was so incredibly complicated and time consuming to get to the downloads, I downloaded everything I could see that might relate to the Bluetooth, just in case there is more needed!

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Clarification Request
Let's see that Web Speccy Link.
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Speccy re Bluetooth

I have downloaded Speccy as a text file how do I get it to you please?

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That's not how you do it.
Read the link again.
After speccy runs it will create a link.
Post that link for members to take a look.

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That shows the Bluetooth software items

But I don't see any Bluetooth hardware.

It's a shame you seem to be hiding what laptop this is. My guess is it's the
Toshiba Satellite L850-1P9

Go to page 170 at and see if you can turn the Bluetooth on. If it's off then the stack won't work.

In fact there was never a need to install that software if this laptop came with Bluetooth but as it stands, the Bluetooth is turned off or doesn't exist in this model laptop.

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Laptop is Toshiba

I am sorry, I thought I had. Its a Toshiba Satellite Pro C850 - 1ER
I have had it for five years. I looked at the Start Menu today and there is a list of bluetooth stuff under TOSHIBA

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The list of stuff was the software components.

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