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General discussion

bluescreen after installing windows updates?

Jan 22, 2011 10:19AM PST

hi everyone, i hope someone can shed some light on why my laptop has suddenly started bluescreening , seemingly since ive installed windows updates, here is the problem report, is there any SIMPLE steps i can take? it seems to have started since these updates, can i remove them ? very grateful for any help in advance, Alice

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:

BCCode: 77
BCP1: C000000E
BCP2: C000000E
BCP3: 00000000
BCP4: 0D687000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini012311-01.dmp
C:\Users\tigz\AppData\Local\Temp\WER-80980-0.sysdata.xml
C:\Users\tigz\AppData\Local\Temp\WERF288.tmp.version.txt

Discussion is locked

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Most of the time
Jan 22, 2011 11:29AM PST

Most of the time, though not always, this happens as a result of malware damage. It's also possible it happened because you accepted a driver update from Windows Update, which is just never a good idea.

Between those two, you probably account for 95% or so of all BSOD errors related to updates. And of course there's no real way to tell if it's purely coincidental that you downloaded updates and then the problems started. You may have done something else, and that is what's causing the problem. You may have Norton AV installed, and through another brilliant false-positive screwup, it incorrectly identified some critical Windows system file as being infected and has now damaged the OS.

Fixing the problem requires knowing which of these, or whatever else may have happened, did actually happen. Step 1 is always isolating the problem, and we haven't finished that step yet.

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bluescreen after installing windows updates?
Jan 22, 2011 10:55PM PST

ok thanks so i'm guessing isolating the problem is not too straightforward? where should i be looking ?