Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

Blue Screens of Death

Feb 27, 2012 1:21AM PST

I have been getting blue screens of death recently. The most recent one is
STOP 0x00000019
BAD_POOL_HEADER ntkrnlpa.exe. Also have a few other ones. Please help. Have minidump files ready.

Discussion is locked

- Collapse -
Clarification Request
Given only these clues
Feb 27, 2012 1:30AM PST

I would be on google.com with the errors to match up with my experience.

The stop code and minidump files are nice to have but more important to me would be details about make, model, recent infections, what's running at the time and how you cause it to crash.

Also, if this is the one and only crash of this type, you ignore it, reboot and carry on.
Bob

- Collapse -
Answer
This is why the machine matters.
Feb 27, 2012 1:33AM PST
- Collapse -
More Info
Feb 27, 2012 2:01AM PST

Here is some more info.

==================================================
Dump File : Mini022612-01.dmp
Crash Time : 2/26/2012 3:29:59 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000020
Parameter 2 : 0x87378228
Parameter 3 : 0x87378a58
Parameter 4 : 0x09060045
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb3f
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18533 (vistasp2_gdr.111025-033Cool
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb3f
Stack Address 1 : ntkrnlpa.exe+ed184
Stack Address 2 : ntkrnlpa.exe+234da3
Stack Address 3 : ntkrnlpa.exe+2759e
Computer Name :
Full Path : C:\Windows\Minidump\Mini022612-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 159,392
==================================================

==================================================
Dump File : Mini022212-01.dmp
Crash Time : 2/22/2012 1:26:32 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0xafafafbf
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x826b98be
Caused By Driver : hal.dll
Caused By Address : hal.dll+7668
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4dfd9
Stack Address 1 : ntkrnlpa.exe+868be
Stack Address 2 : ntkrnlpa.exe+86760
Stack Address 3 : ntkrnlpa.exe+9607a
Computer Name :
Full Path : C:\Windows\Minidump\Mini022212-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 250,400
==================================================

==================================================
Dump File : Mini022112-02.dmp
Crash Time : 2/21/2012 8:17:19 AM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 0x00000000
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x826ef7d5
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4dfd9
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18533 (vistasp2_gdr.111025-033Cool
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4dfd9
Stack Address 1 : ntkrnlpa.exe+ee7d5
Stack Address 2 : ntkrnlpa.exe+ed858
Stack Address 3 : ntkrnlpa.exe+3b954
Computer Name :
Full Path : C:\Windows\Minidump\Mini022112-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 250,448
==================================================

==================================================
Dump File : Mini022112-01.dmp
Crash Time : 2/21/2012 12:22:33 AM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 0x4c45523a
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x8272b7d5
Caused By Driver : hal.dll
Caused By Address : hal.dll+9dc1
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4dfd9
Stack Address 1 : ntkrnlpa.exe+ee7d5
Stack Address 2 : ntkrnlpa.exe+ed858
Stack Address 3 : ntkrnlpa.exe+233d4f
Computer Name :
Full Path : C:\Windows\Minidump\Mini022112-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 250,464
==================================================

==================================================
Dump File : Mini021712-01.dmp
Crash Time : 2/17/2012 4:51:51 AM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000020
Parameter 2 : 0x861addd8
Parameter 3 : 0x861ae800
Parameter 4 : 0x09450045
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb3f
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18533 (vistasp2_gdr.111025-033Cool
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb3f
Stack Address 1 : ntkrnlpa.exe+ed184
Stack Address 2 : ntkrnlpa.exe+b2626
Stack Address 3 : ntkrnlpa.exe+b3623
Computer Name :
Full Path : C:\Windows\Minidump\Mini021712-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 250,472
==================================================

==================================================
Dump File : Mini021612-01.dmp
Crash Time : 2/16/2012 3:58:12 AM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000020
Parameter 2 : 0xb3b67d28
Parameter 3 : 0xb3b685d0
Parameter 4 : 0x09150045
Caused By Driver : avc3.sys
Caused By Address : avc3.sys+8a074
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb3f
Stack Address 1 : ntkrnlpa.exe+ed184
Stack Address 2 : avc3.sys+40875
Stack Address 3 : avc3.sys+2c380
Computer Name :
Full Path : C:\Windows\Minidump\Mini021612-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 250,176
==================================================

==================================================
Dump File : Mini021512-01.dmp
Crash Time : 2/15/2012 3:44:27 AM
Bug Check String : APC_INDEX_MISMATCH
Bug Check Code : 0x00000001
Parameter 1 : 0x8ef4135c
Parameter 2 : 0x00000000
Parameter 3 : 0x0000ffff
Parameter 4 : 0x00000000
Caused By Driver : bdselfpr.sys
Caused By Address : bdselfpr.sys+835c
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4afe7
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini021512-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 250,384
==================================================

==================================================
Dump File : Mini021412-01.dmp
Crash Time : 2/14/2012 11:03:40 AM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000020
Parameter 2 : 0x90f255d8
Parameter 3 : 0x90f25e00
Parameter 4 : 0x09050045
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb3f
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18533 (vistasp2_gdr.111025-033Cool
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb3f
Stack Address 1 : ntkrnlpa.exe+ed184
Stack Address 2 : ntkrnlpa.exe+ee9c0
Stack Address 3 : Ntfs.sys+16ede
Computer Name :
Full Path : C:\Windows\Minidump\Mini021412-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 250,400
==================================================

==================================================
Dump File : Mini021312-01.dmp
Crash Time : 2/13/2012 5:06:07 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8319c534
Parameter 3 : 0x893f1a64
Parameter 4 : 0x893f1760
Caused By Driver : avc3.sys
Caused By Address : avc3.sys+4b534
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Crash Address : avc3.sys+4b534
Stack Address 1 : avc3.sys+16214
Stack Address 2 : avc3.sys+1654c
Stack Address 3 : avc3.sys+2f665
Computer Name :
Full Path : C:\Windows\Minidump\Mini021312-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 250,400
==================================================

- Collapse -
Windows
Feb 27, 2012 2:02AM PST

I have Windows Vista 32 Bit, and 4 GB RAM.

- Collapse -
Nothing useful there.
Feb 27, 2012 2:08AM PST
- Collapse -
MAKE, MODEL, AGE and STORY.
Feb 27, 2012 2:25AM PST

Its a Dell Inspiron 531. I have had this computer for years. The problem is fairly new as I was doing some computer cleaning. I installed two programs, a acleanup and new anti virus. I uninstalled the anti virus though and installed a new one. Cleaned the disk, removed malware, defragged and added the new RAM. The new blue screen popped up when I was looking at a video on youtube on google chrome. Dont know what it could be, so I have been searching for clues.

- Collapse -
The BLUE SCREEN on Youtube is a known issue.
Feb 27, 2012 4:50AM PST

That one is well known.

It's more difficult to cure in Chrome so let's fix the other browser first. PICK YOUR ANSWER FROM this link.

https://www.google.com/search?as_q=Disable+Flash+Hardware+Acceleration

Add the word CHROME to find out how to disable this new feature there.

At least we moved from guesses to one that is well known with just a small story.
Bob