Question

Blue screens and random restarts

Hi guys, I am hoping to find help with random Blue screens and restarts am I experiencing.

-I've had this PC for about 4 years,
-however a few months ago I spilled some liquid over the PC, a lot of the hardware was damaged and then replaced.
-I had the hardware replaced by PC professionals and the system ran smoothly after the repairs
-a few weeks ago I got a new SSD 978GB Crucial MX300
-I installed the SSD myself
-I used a cloning software and completely cloned the contents of my old HDD to the SSD. The HDD has been disconnected since.

So shortly after installing the SSD the system became unstable and I am unable to find the exact reason.
The problem appears in two main forms:
-blue screens. The error messages on the blue screens are not consistent at all. I have gotten at least the following:
*Attempted write to read only memory
*kmode exception not handled
*driver IRQL not less or equal
*System PTE misuse
*System service exception
-short freeze and then the PC restarts itself. These are even more unsettling because of what happens next: the PC keeps turning itself on for a few seconds, then restarting over and over. Sometimes it actually loads Windows after a few attempts but most of the time I have to turn the power off, then on again.

Other things that might be important:
-when the system failures first started they were occurring very often, happening without fail a few minutes after windows loads
-after that I had about 4 days without restarts
-however the failures returned although with lesser frequency (about once per day)
-before system failure I sometimes hear a metallic click sound from inside the case
-I used SlimDrivers to update all drivers
-I checked my SSD with HD Tune, seems to be fine.
-I checked my memory with the tool provided by windows, got no errors
-I got the "Crucial Storage Executive" software which says the SSD is in "Good health", so I guess the SSD itself is not damaged.
-I checked my PC with speccy and nothing seems to be overheating

My best guess is that the there is a problem with the SSD or with the cloned version of my software since the problems began after installing the SSD. Or maybe I messed something up while installing it...

I think I'll try to format and do a clean install of windows.

So my questions are:
-do you think formatting and doing a clean install of windows is likely to solve the problem?
-based on the info I provided what other probable causes and courses of action would you suggest?
-let me know if you need me to provide more info

Thanks!

System:
Windows 10 Pro 64-bit
ASRock B85M Pro4 (CPUSocket)
Intel Core i7 4770K @ 3.50GHz Haswell 22nm Technology
16.0GB Dual-Channel DDR3 @ 798MHz
2047MB NVIDIA GeForce GTX 1060 6GB (NVIDIA)
978GB Crucial_CT1050MX300SSD1 (SSD)
HL-DT-ST DVDRAM GH24NS95
Realtek High Definition Audio

Discussion is locked

Follow
Reply to: Blue screens and random restarts
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: Blue screens and random restarts
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments
- Collapse -
Clarification Request
It sounds complicated

So can we start with the basics and post that or a new Speccy so the Pro's can really dig into this ?
As you know , it eliminates a lot of Q and A's .

- Collapse -
Sorry, post what?

Sorry, post what?

- Collapse -
Here's a link.
- Collapse -
Thanks, here it is
- Collapse -
Hopefully R. Proffitt's still around

He's the speccy pro

- Collapse -
Just off to do some errands.

Figure a hour.

- Collapse -
Answer
event viewer
- Collapse -
event viewer

Thanks for the input!

Yes, I have checked the event viewer but didn't find anything that helps me determine the problem.
What do I suggest I look for in the event viewer?

I did open the case, actually I've been keeping it open since the problems started. Everything seems to be seated properly but I will check again.

- Collapse -
Answer
Blue screens

If there is any overclocking going on reset to stock.

Reseat all the plugs in the machine.

Test with one stick of ram.

Post the make and model of your psu.

- Collapse -
Thanks!

I am not overclocking anything.

Power supply: FSP Raider RA 750s

Thanks for the suggestions. I am not very confident when it comes to messing around with the hardware so if the problem seems hardware related I'll probably get the PC checked at a repair shop.

- Collapse -
PSU looks OK.

See Speccy reading below. It looks clean but a little heavy on launchers, mods etc.
Try lightening up and drivers as noted.

- Collapse -
Answer
I'll read the Speccy when it shows up. What am I looking for

I'll look for temperatures, voltages, BIOS out of date (matters in these cases) matched RAM sticks, any emulators, more than one AV suite and a list of other things.

One of my finds over time have been BIOS updates that the maker issued for "stability." I missed what POWER SUPPLY is in there, so help me with a make and model on that.

For now, leave the cover off to max out air flow and see if that helps.

- Collapse -
Thanks for the suggestions. Here is my speccy:
- Collapse -
Answer
Speccy reading. What I would do if mine.

Remember this is a reading where I note things as I find them. The goal is to simplify and hopefully get to a stable PC. I might spot a thing to get a free performance boost but that is not the goal. Also, this is not to claim a fix for the problem. But it can help and in some cases fix it.

I can't find the MAKE and MODEL of the Power Supply. I must be a single +12V rail and from a guess, at 450 or maybe more Watts for stability.

1. Try running with a single screen until the machine is stable.

2. Unplug the DVDRW for now. When it's stable or you need the drive, put it back in.

3. JAVA. Uninstall unless an app/program needs it.

4. COMMENT. MySQL, Tesseract and more. Hello fellow coder. These are tools I've used.

5. Acronis. Backup and disable/uninstall for now.

6. That user account with the _000 on it. Was there prior troubles with a failed account?
Do this anyway: Run CHKDSK with /F and /X on all drives. Reboot if needed.

7. Odd thing I can't find information on is at "3001SQ Maintenance Service"
Know your machine or it owns you.

8. CCleaner. Uninstall till stable.

9. There are a long list of tweaks to the OS installed but more than one launcher. Curb these things until stable.

10. BIOS is current. Good to see.

11. USB camera. Unplug until stable. And the drivers look to be over a decade old. Are there new ones for W10?

12. WACOM drivers look dated. Check with the maker for updates.

13. DHCP. Test with NAMEBENCH DNS entries like 8.8.8.8 and 4.2.2.1 and your ISP DNS. Use the fastest one.

14. MEGASYNC has a recent update. Be current if you can.

Nothing stands out in the reading. I'd like to know what make, model PSU and for now work what you can above and just to keep heat out of the problems leave the case cover off.

- Collapse -
Thanks for the suggestions!
1. Try running with a single screen until the machine is stable.
DONE.

2. Unplug the DVDRW for now. When it's stable or you need the drive, put it back in.
DONE.

3. JAVA. Uninstall unless an app/program needs it.
UNINSTALLED. My pleasure to get rid of JAVA. I don't know how it always ends up on my PC.

4. COMMENT. MySQL, Tesseract and more. Hello fellow coder. These are tools I've used.
Actually, I am only coding on a very amateurish level but I am planning to learn MySQL in the future Happy

5. Acronis. Backup and disable/uninstall for now.
UNINSTALLED.

6. That user account with the _000 on it. Was there prior troubles with a failed account?
Do this anyway: Run CHKDSK with /F and /X on all drives. Reboot if needed.

I don't remember any account troubles but I have also wondered about the _000...
I ran CHKDSK on my drive. I had to restart the machine, the check ran in a minute or so, then Windows started normally. I didn't get any error report... Is that how it's supposed to go?

7. Odd thing I can't find information on is at "3001SQ Maintenance Service"
Know your machine or it owns you.

3001SQ was a game me and a programmer friend worked on. It was supposed to have programmable computers inside the game. I don't think it's causing any problems but I uninstalled it anyway.

8. CCleaner. Uninstall till stable.
UNINSTALLED.

9. There are a long list of tweaks to the OS installed but more than one launcher. Curb these things until stable.
I am not sure what that means, could you elaborate?

10. BIOS is current. Good to see.
Cool!

11. USB camera. Unplug until stable. And the drivers look to be over a decade old. Are there new ones for W10?
Indeed, the drivers are ancient but nothing newer seems to be available. Unplugging for now.

12. WACOM drivers look dated. Check with the maker for updates.
UPDATED.

13. DHCP. Test with NAMEBENCH DNS entries like 8.8.8.8 and 4.2.2.1 and your ISP DNS. Use the fastest one.
I'll give that a try. This is meant to improve performance and doesn't have to do with the crashes, right?

14. MEGASYNC has a recent update. Be current if you can.
UPDATED. I barely use the service so that's why it wasn't updated.


Here is the current speccy in case it's needed:
http://speccy.piriform.com/results/wbK2ZKyQ1r8zt5AEnCdwRDA

Also you said that the PSU seems to be fine, right?
- Collapse -
Hi ToshiCG

Good Morning /Evening lol

I'm still learning to read speccie's and it's always a surprise to find how much I missed after Bob reads them . It's a cool tool isn't it
I looked at the New Speccie and it looks as clean as the first to me
Now that you have accomplished those things in the Speccy , I'm curious if the computer is running any different?
Folks are just waking up here in the U.S.A so bear with us while we have a cup of coffee and rub the sleep out of our eyes

- Collapse -
Not sure... :)

Almost good night for me hehe

I can't say that the PC runs differently in any significant way.
I haven't had a crash today but somehow I don't think I'm out of the woods yet.

- Collapse -
No crashes today ? That seems significant ....

In how many hours ? You said the comp would restart on it's own among other things .
None of those things happening so far ?

- Collapse -
Just want to be thorough

Sure, it's nice that the system has been stable but last week I had a few consecutive days without crashes so I am still think I need to be cautious.

- Collapse -
" I might spot a thing to get a free performance boost "

That's why I always change the DNS if is using the router for DNS lookups. There are other reasons besides speed that I won't get into yet. Some routers hijacked the DNS lookup as noted at: https://www.google.com/search?q=belkin+dns+hijack

Thanks for trying all that. Remember I don't expect PCs to be crash free. Just that I want them to do better after such work.

Reading that new Speccy in a few.

- Collapse -
Answer
Speccy reading #2.

1. Thundermaster. http://www.palit.com/palit/thundermaster.php?lang=en
It's an overclocking tool so if you overclock, you might crash. This confuses folk new to overclocking.
Also, no one will talk to you about overclocking crashes except overclockers. (In other words, I think nothing is wrong when an overclocked PC crashes.) No, No action required here. Just run at stock speeds.

Car terms: Go faster than what physics allows and see what physics does next!

2. Now that we're somewhat stable. Along with the DNS change I'd turn the following off.
Read https://www.howtogeek.com/224981/how-to-stop-windows-10-from-uploading-updates-to-other-pcs-over-the-internet/

- Collapse -
Maybe since it's almost good night for you

And no crashes ,just let the comp run over night doing some other tests that take a long time while you sleep . I can't remember the name of those tests though. Sorry

Maybe tomorrow after you wake up we can figure out what actually made the crashes happen.
I'm really curious about whether or not that camera with the old drivers could be the or a culprit .

- Collapse -
About stress tests.

For this round I'd avoid that. On many systems I have to get in there with a survey of the maker's design, be sure it's clean, fans work and a list of things to get a machine to stand up to stress testing.

I'd only do that as a test of a good new design but here, I'd leave it alone.

- Collapse -
That's why you make the Big Bucks

Just leave it running over night and that's all than ?

- Collapse -
It's a judgement call.

In a forum setting I found it to create more issues to address when we are working on stability.

Let's let the machine run for a bit without introducing more stress.

- Collapse -
Oh ! I get it now

No complicating things by adding new issues to the mix

- Collapse -
Wish I could know who the culprit was :)

I would be a bit surprised if it was the camera since I have used it for a few years now and the problems only started a week ago...

- Collapse -
Thanks for the additional pointers!

Thundermaster
This was installed on my PC when I gave it for repairs recently (after my wife spilled beer in the case but that's another story Silly). I guess the tech guys were doing tests or something. I don't think they gave me back an overclocked system and I am not overclocking myself.

So I tested namebench and got my result:
Your current primary DNS server is Fastest
That's a relief since I wasn't quite sure what to do otherwise.

I also changed the sharing settings and got disabled my launchers and a few other programs from starting as soon as windows boots.

Latest speccy:
http://speccy.piriform.com/results/4KTbCM0YS4ax1ZAZWIWrYv4

- Collapse -
I'm changing my tune on router DNS.

I'm going with it's not a good idea due to DNS hijacks. Example google.
https://www.google.com/search?q=Belkin+DNS+Hijack finds them down the page.

Using the router as the DNS source is a bad idea for now. There are many articles about changing this so moving on.

If it's been stable, don't change anything else but test with the USB webcam and see.

CNET Forums

Forum Info