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"blue screen of death" as they called it

by vndkid / February 9, 2008 11:03 PM PST

my friend's laptop is 2 years old and he got "blue screen of death message" how can we fix it, and he wants some data on the laptop,

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Re: fix BSOD
by Kees Bakker / February 9, 2008 11:08 PM PST

1. Find the cause.
2. Fix it.

#1 might be the most difficult. So please tell more, like
- when does it happen
- what error message is given

As to getting his data off (that few data he forgot to backup): buy an hard disk enclosure, put the hard disk in it and use another machine to get to the data.

Kees

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this is what it says on the error message
by vndkid / February 10, 2008 1:18 AM PST
In reply to: Re: fix BSOD
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That seems like either a hardware error or a virus.
by Kees Bakker / February 10, 2008 3:18 AM PST

The virus side is described in http://support.microsoft.com/kb/903251 and http://support.microsoft.com/kb/894278 for example.

The more general site in http://www.microsoft.com/technet/prodtechnol/windows2000serv/reskit/prork/prhd_exe_duol.mspx?mfr=true

It advises to search the knowledge base with keywords winnt 0x0000050, like in http://www.google.nl/search?hl=nl&q=winnt+0x00000050+site%3Asupport.microsoft.com

I'd start with making a copy of the data on the disk (as described by me or Jimmy) if needed, then download free DBAN to totally erase the hard disk, then reinstall Windows XP (start with creating a partition and formatting it NTFS). Any part of this scheme can fail is the issue is caused by a hardware problem.
If you don't feel like doing this yourself, find a repair shop to do it for you. Don't forget to ask the price.

Kees

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Also
by Jimmy Greystone / February 9, 2008 11:41 PM PST

You can also get data off the drive by using a LiveCD Linux distribution such as Knoppix. It boots and runs off the CD, then you can use a USB flash drive or something to copy the files off.

Usually a bit easier with laptops given the smaller hard drives and the increased difficulty getting into the system. If the laptop is full of proprietary hardware that Knoppix, or some other Linux distribution can't recognize, you've always got the external enclosure as a fallback option.

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