Windows 7 forum

Question

Blue scree error 0x00000116 - software or hardware error?

by arhagar / May 22, 2015 3:11 PM PDT

Hi,

My laptop (HP G42) crashes with a blue screen error 0x00000116. I have tried reinstalling the display driver with no luck.

I am unable to figure out if this is a software issue or a hardware issue. How do I figure that out ? I have the error details and dump files with me as well, if someone can review and then comment - will send that across.

Thanks

Discussion is locked
You are posting a reply to: Blue scree error 0x00000116 - software or hardware error?
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Blue scree error 0x00000116 - software or hardware error?
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
I'd do a google search for that error

What I found is that it's often connected to a corrupt driver. You can either try updating to the latest graphics driver or uninstall the current one and restart the laptop. Of course you'll want to make sure you've first done the usual maintenance to rule out a heat issue. With laptops, a few blasts from a can of air designed to blow away dust is the easiest temporary fix. Good luck.

Collapse -
Blue scree error 0x00000116 - software or hardware error?
by arhagar / May 23, 2015 2:03 PM PDT

Steve, thanks a lot for your reply. I still continue to face the same issue, Below are links to 2 things

1. System and Application log files - http://1drv.ms/1JJsupe

2. Dump files of the last 3 crashes along with details from "Blue screen view" - http://1drv.ms/1ema8yH

Hope this will help diagnose the issue better ?

Collapse -
A place to start
https://www.google.com/?gws_rd=ssl#q=bsod+caused+by+address+dxgkrnl.sys

As best I can find, it's a graphics driver issue. I'd look here for clues first and I'd also consider what may have been done, updated, etc., between the time this was working properly and when the trouble began. There are at least two things it's recommended that we avoid about drivers and one is to let MS update do this. The other is to install driver finders/updaters and let them do it. I have experienced at least one time where a video driver update caused problems with my system and the only cure was to roll it back and await the manufacturer's fix. Since that time, I don't do driver updates without reading what fixes or enhancements come with them. If they don't apply to my situation, I don't install them. I'd try rolling back the driver even if it means deleting the current driver and visiting the manufacturer's site for an older or newer one.
Collapse -
BTW, just noticed this in the link I sent
by Steven Haninger / May 23, 2015 7:30 PM PDT
In reply to: A place to start

It's a youtube advising use of their software product which includes a registry cleaning tool. DON'T BITE THAT HOOK!

Collapse -
Blue scree error 0x00000116 - software or hardware error?
by arhagar / May 24, 2015 2:59 PM PDT
In reply to: A place to start

Thanks again Steve.

Anyway, I did a factory reset of the laptop. But the blue screen crash still occured - got a chance to run chkdsk. However, post running the chkdsk, every time the laptop restrarts, it crashes with the blue screen error - this happened some 5 times.

Now, I am even unable to start it in the safe mode. I am beginning to wonder if this is a chipset issue. One of the reasons being, on multiple occassions, I cannot see the display on my laptop and need to hook it to an external screen. Any ideas on how to move forward ? Maybe best to get it checked by a company rep ?

Collapse -
Answer
Me too on a HP G62
by R. Proffitt Forum moderator / May 24, 2015 2:02 AM PDT

Longer story but there was/is a bug in that line's BIOS. Unplug all USB devices you can. Also, if this works for a time but crashes, be sure to start the canned air regimen. Try daily for a week, weekly for a month and back to monthly.
Bob

Collapse -
Blue scree error 0x00000116 - software or hardware error?
by arhagar / May 24, 2015 3:00 PM PDT
In reply to: Me too on a HP G62

Thanks Proffitt, I just replied to steve. Not sure how best to move forward

Collapse -
In my case, my g62
by R. Proffitt Forum moderator / May 25, 2015 1:00 AM PDT

Went back to HP for the issue. HP returned it and it would only run for 5 minutes or less and BSOD. After 6 months of calls and surveys I got the message HP was not going to honor the warranty. This one went to someone that thought they could fix it. They couldn't and I hear about it going from person to person asking how to fix it. Next time it needs to go to a grinder.

Anyhow, it was a chipset and BIOS issue that started the calls to HP. HP in turn made it worse. My last HP.
bob

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

CNET FORUMS TOP DISCUSSION

Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?