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Blue Ray player BD-E8500A sound out of sync with picture

When viewing Blue-ray discs or any HD TV channels, the sound is out of sync with picture - about 100ms late. Within the Settings menu there is an audio delay adjustment, however this makes the problem worse as the sound is already late, the delay only makes the audio later and makes the problem worse, not better. Surprisingly, on standard def TV channels the sound & picture are in sync. Can anyone please tell me why this is happening & if there is a way to fix it? Am I the only one with this problem?

Thanks,

Howard

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Best Answer

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Re: Blue Ray player BD-E8500A sound out of sync with picture

Hi hcosier ,

Sounds like it could possibly be a problem with the TV. What's the model number for that?

Regards,
HD Tech

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Re: Blue Ray player BD-E8500A sound out of sync with picture

The TV is a Panasonic TH-L32X10A, using either HDMI or composite & analog sound inputs gives the same result. I've also tried with an old CRT TV using composite & analog sound inputs & still have the same problem.

Howard

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Re: Blue Ray player BD-E8500A sound out of sync with picture

Hey hcosier,

OK, I did some poking around, but I couldn't find anything you haven't tried. But I support US products and customers, so if you want Samsung support, I'm going to have to throw this over to the support team down under, as I think you're in Australia: http://www.samsung.com/au/support/model/BD-E8500A/XY

But we got a nice little community here that includes people from everywhere in the world, and they might have a few other suggestions to help you out.

Hope this helps you!

Regards,
HD Tech

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Answer
Just an idea.

I too see bad sync on over the air content. It was evident on sets at the shop and at trade shows so nothing can fix it if the content is out of sync before it gets to the receivers.

http://tech.ebu.ch/docs/techreview/trev_2009-Q1_HD-Audio-Delays.pdf

Well, maybe nothing is a bit of an over statement but I find most consumers to not accept more boxes to fiddle with. So your best bet is to try other audio types such as other than Dolby.
Bob

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Re: Blue Ray player BD-E8500A sound out of sync with picture

Thanks for your reply.

I often see bad sync on over the air content. What I am seeing though is fine when viewed on my Panasonic TH-L32X10A TV using it's internal tuner, However the same content viewed via the Samsung is out of sync - the video is leading the sound. I also see the same problem when viewing blu-ray discs from the samsung - it can play discs as well as recieve TV broadcasts. I also notice that the delay changes, sometimes it is almost right ie in sync, other times it is very badly out of sync, and very annoying......HD content is much worse than SD....

Howard

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Then the choices appear to be.

1. Check to see if Samsung has issue new firmware. If you have ANY doubt on how to install, call them and have them walk you though it.

2. Call Samsung and explain the issue. Ask when it will get fixed. This leads to the final resolution or...

3. If the above didn't pan out, consider the ultimate fix. Take it back and get a model that works for you.
Bob

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