If you have a flip phone with a camera, try pointing the remote at the lens and pressing a few different buttons to see if the problem isn't with the remote.
Here's an example of how to do that:
If the remote checks out, check to see if you have the latest version of the firmware.
Keep me posted.
I'm totally confused over the issue I am having with my Samsung blue ray bd-p1590. When I load a disc, it's either not loading or usually it loads but then I have no control over it with the remote. The remote will work to turn on and off the machine, and volume will work, and open and close the disc but nothing else works (ie. menue, play, pause...). What's up? I checked batteries and they're fine.