Samsung forum

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Blu-ray players-not really wireless

by klextra / March 26, 2011 12:23 PM PDT

Bought a Samsung Blu-ray player about a year ago. Checked packaging to ensure that it was wireless enabled. Both box and salesperson did not indicate anything further was needed. Didn't get around to connect to wireless until today. Found out I must buy an $80 proprietary wireless adapter to get movies etc. This was misleading at best and fraud at worst. Why would anyone buy a Samsung product after this treatment? If you agree, please comment and hope Samsung reads this.

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Blu-ray players-not really wireless
by Samsung_HD_Tech Samsung staff / March 26, 2011 2:37 PM PDT

klextra,

I'm reading this, and while I'm sympathetic when people misunderstand when things are advertised.

We have forums, question-and-answer sections on our website and we have partnered with many retailers to allow customers to ask questions prior to purchasing in addition to this forum. I'm sorry you felt you were misled, or worse. But we've been available online, through our customer service Center at 800-SAMSUNG and participating at several retailer websites for the past several years. Additionally, our owner's manuals are available for download prior to purchasing on the Samsung.com support site.

--HDTech

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Mislead blu ray wireless
by photopaint2 / March 27, 2011 9:35 AM PDT

Normally I don't respond to threads unless it relates to me. But in this case I find it repulsive that a representative of a company slams a customer in public forum. As she stated, the box indicated the component was wireless; the salesperson who respresents the your product is the person on the frontline. If he/she didn't know he/she could have investigated for the customer. A simple apology would have suffice followed by a question "how can we help" or what can we do to prevent this problem in the future. What happen to the days when "the customer is always right"?

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Mislead blu ray wireless
by sunlaker / March 27, 2011 10:20 AM PDT

How do you know what it says on the box? maybe the OP should provide the model number.

Why is it Samsung's fault if the purchaser cannot read the spec list correctly .

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