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General discussion

Blu-Ray, Netflix, and the dreaded "No Signal"

by Joshua.Schiffman Sep 11, 2009 5:48PM PDT

Wow. This is my first time ever posting on any sort of Internet Forum... but I'm out of options for our 2 month old BD-P1600 Blu-Ray player and have spent about the last 4 solid hours trying to fix it.

Like most of the posts on the Samsung Forum, I, too, made the mistake of downloading the updated Firmware upon my machine's prompting just a few days ago (I believe this was the buggy 2.02 version). This totally locked up the computer and caused general havoc (DVD's did not work, and Netflix - which had been working beautifully prior to Firmware download - would not work). I next downloaded the 1.04 version recently made available through Samsung and installed via USB. The DVDs started working again, and Netflix was able to download movies, but when it went to play them on the 55" LED TV (Samsung) we continued to see the "No signal" message. The only way to get back to the menu was to power-off and restart the whole Blu-Ray player. After more investigation on this Forum, I then downloaded the original 1.03 version which previously worked fine with no problems whatsoever. However, this time, again, same problem. DVDs will play, Netflix will download, and the counter even displays moving numbers, but the TV screen is black with the "No Signal" message and BD-Live icon displayed. The only way to get this off the screen is to power-down.

Of note, whenever I re-start, the DVD player is still able to play disks, so I don't believe there's anything wrong with the HDMI connection from the Blu-Ray to the TV.

Also, of note, I was unable to get utube or pandora working properly, same problem, this silly "No signal" message.

It's past 1:30 AM and I should really be sleeping, but I'm just so frustrated at this point... Any advice? From anyone?

Thanks much! - Josh

Discussion is locked

13 Posts
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Blu-Ray, Netflix, and the dreaded "No Signal"
by Samsung_HD_Tech Samsung staff Sep 12, 2009 10:56AM PDT

Joshua.Schiffman,

Welcome to the forum, and your first post was great.

I almost wonder if the HDMI cable or connection itself might fix the issue. Is the cable a HDMI v.1.3 certified cable? Have you tried a different HDMI input in the back of the television?

Here's what I think may be wrong. When you install a new firmware update, the default settings MAY be reset back down to composite (yellow video, red and white audio). So hook up with those cables to an AV input, and then go into the menu and switch the output to HDMI and make sure the resolution is in 720p or higher. Turn off the machine and hook it up to HDMI again, and turn it back on and see if that solves the issue.

Keep me posted.

--HDTech

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HDMI to DVI no signal
by desiguy2447 Sep 13, 2009 2:44AM PDT

Since I upgraded to firmware v1.04 I get ult the samsung blue boot up screen for about 2 seconds and then the signal is gone when I first boot up the BD-p1600. Once I do a power off, and power it back on the second time. I get the default blue screen for two seconds, and then get a signal with the default samsung display for Netflix, Youtube, Blockbuster, and Pandora. This issue of having to boot the BD-P1600 twice was not there with firmware 1.03 or 2.02.

As to HDMI to DVI cable I'm using, I never had an issue with it when using it with my Samsung QAM digital off air converter box, which was connected to the same TV where the BD-P1600 is connected. Likewise with my dish network HD converter box.

Minus the signal issue I have had no other issues with firmware 1.04.

I'm sure the issue will be fixed with the next update, but is there any setting I'm missing in the setup menu?

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HDMI to DVI no signal
by Samsung_HD_Tech Samsung staff Sep 16, 2009 11:19AM PDT

desiguy2447,

After firmware updates, often times the default settings revert back to the basics. Once you get the menu up again, check your settings to make sure that the HDMI setting is selected by default (if not change it) and that the resolution is set apporopriately (if not, change it).

Otherwise, I'm not sure why it would tke 2 attempts to start up. If changing the settings don't help, it may require service.

Keep me posted.

--HDTech

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HDMI to DVI
by desiguy2447 Sep 16, 2009 11:51AM PDT

HDTech,

I checked the settings under setup/display. The output is set to 1080i, and then I checked under the HDMI settings it was set to TV. Do I need to check anything else in the setup menu? I did not see any other settings for making the HDMI the default setting?

I don't have any other issues with the player it works great!! Minus the HDMI to DVI issue.


Thanks for the help

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HDMI to DVI
by Samsung_HD_Tech Samsung staff Sep 18, 2009 3:05PM PDT

desiguy2447,

I don't think so. Is the issue corrected, or are you still having the problems?

--HDTech

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HDMI to DVI
by desiguy2447 Sep 18, 2009 11:21PM PDT

No, I still have the issue, but on a good note when I pause a movie (Blu-Ray), or a regular DVD for a long period of time to where the BD-P1600 goes into sleep mode. The player once awake not only picks up from where I left off (as it should), but I get signal!!

I feel certain that there is some issue from going DVI. I think if I was going HDMI to HDMI I wouldn't have the issue. (I own an older Samsung BD-P1500), which is connected to a Samsung LCD via HDMI to HDMI. On a side note I'm planning on replacing my aged HDTV soon so I'll have a new LCD or Plasma. Therefore if I still have the issue I will then send the player for service. (My unit is in warranty till next year Sept 2010).

Thanks!

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Firmware 2.03
by desiguy2447 Sep 21, 2009 8:42AM PDT

I upgraded to firmware 2.03, and on rebooting I got signal!! (with out having to boot the bd-p1600 on twice!! So I think the issue may of been in firmware 1.04. As I test out the player more with 2.03 I'll report back if I get any signal problems with going HDMI to DVI.

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Firmware 2.03
by Samsung_HD_Tech Samsung staff Sep 23, 2009 7:51PM PDT

desiguy2447,

Thanks for keeping me posted. Let me know if something changes.

--HDTech

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BD-P1600 HDMI to DVI
by desiguy2447 Sep 25, 2009 3:27AM PDT

I used the BD-P1600 a bit more after getting firmware 2.03, and no signal issues anymore when powering on the unit. Everything is working like before with 1.04. (with the signal issue gone)!!

All is good!

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No Signal on select blu-rays
by reba627 Aug 11, 2010 10:35AM PDT

I'm having the same problems. Got a blu-ray from Netflix (Armored). Put it in, it played the previews with no problems, and the tv (a Samsung as well, I'm very loyal to the brand but that may change with this) flicked to "No Signal" and I couldn't do anything but shut the blu-ray off. I have watched Blu-Rays since then without a problem, and I thought it was just the Armored disc so I got another one. Nope, same problem.

I just got another disc from Netflix (Extraordinary Measures) and same problem! It plays the previews but when it's time to start the movie, NO SIGNAL is all I see.

I've had this player for 8 months, ridiculous that I'm having so many problems. Between this and it only working about 30% of the time for the instant play (and I had to pay $75 for the wireless LAN adapter) and it's turning in to such a waste.

I'm very frustrated right now, the HDMI cable doesn't seem to be the problem because it will play select DVDs and Blu-Rays and it shows the preview just fine, like I said, I have always been a very loyal Samsung buyer but this is beyond annoying.

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No signal - netflix blu-ray
by donster32 Oct 26, 2010 12:37AM PDT

I'm getting the same problem as well - i checked the firmware and it says I have the most up to date version. It plays the previews and I can get to the main menu but when I go to play the movie i get "no signal" on my samsung tv. I even switched out hdmi cables but still nothing Sad

please help.

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Samsung fix
by donster32 Oct 26, 2010 3:00AM PDT

so i went to the chat support on samsungs website and told them my issue - they deployed a firmware update to me version 2.12 and it fixed the problem. they said there was no plan to release this update as an auto update.

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no sound now
by donster32 Oct 27, 2010 9:06AM PDT

now i have no audio after upgrading to firmware 2.12. funny cause i watched my univeral studios blu ray (Battlestar Galactica disc 1, netflix) after upgrading and zero problems. Tech support said it was a bad port on my dvd player???? I doubt this and I'm gonna test it with the same blu ray disc and my guess is that the firmware allows that disc to work (and others like it/universal) but the others do not and that includes streaming netflix/pandora/youtube. What a joke!!! Never will get a samsung blu ray again! My Insignia blu ray runs circles around this pile of junk!

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