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General discussion

Blu Ray model number 2550...update issues

by tbrizzie May 6, 2009 4:19AM PDT

I just did a system update on my player, and now when the movie starts up to play the actual title (plays previews and disc menu fine) the movie has a black screen, but I can hear the sound. Does anyone know how to fix these issues?

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Blu Ray model number 2550...update issues

by Samsung_HD_Tech Samsung staff May 7, 2009 3:59PM PDT

tbrizzie,

You might try holding the FF button down and seeing if you can get your unit to reset.

If not, it may require service, which can be obtained at 800-SAMSUNG.

--HDTech

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