Samsung forum


Blu-Ray model F5900 Why does Netflix keep stopping to load?

by markwhite64 / February 1, 2014 9:09 AM PST

While attempting to watch streamed netflix shows or movies the player repeatedly stops to load. When we check network status on the player it says wifi signal strength is only 2 or 3 out of 5. At the same time, if we check wifi signal strength on our laptop located one foot away the laptop indicates wifi signal strength of 5 out of 5. Internet is through cable modem supposed to be download speed up to 30Mbps. Just tested at 18.5Mbps. Wireless router is located about 50 feet away across mostly open main floor living space. Please help -- we can't continue taking 2 hours to watch 1 hour Star Trek episodes!

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All Answers

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Have you heard about Net Neutrality and it's fall?
by R. Proffitt Forum moderator / February 2, 2014 12:08 AM PST

It may not be you or your system here.

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Say what?
by markwhite64 / February 2, 2014 3:50 AM PST

Is this meant to be an answer to my question or a suggestion as to how to solve my problem? If so I don't have a clue how you are suggesting I proceed. What does net neutrality have to do with my Blu-Ray player saying my wifi is weak at the same time my laptop says it is strong at the exact same location?

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Say yes.
by R. Proffitt Forum moderator / February 2, 2014 3:55 AM PST
In reply to: Say what?

I can't guess what folk know here. We know that wifi on devices won't compete with say a laptop.

Let me share this. If your laptop is good at 30 feet then the BluRay or HDTV should be fine at about 15 feet. This can really upset those new to these devices.

As to Net Neutrality, that makes all internet service subject to slow downs by the carriers. Really bad news and I hope you get on the band wagon to help reverse the decision. I guess some folk will not want to know about this.

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Re: Say what?
by Samsung_HD_Tech Samsung staff / February 3, 2014 1:51 AM PST
In reply to: Say what?

Hi markwhite64,

Sorry to hear this. I see there was a firmware update released on January 29, 2014. Have you tried updating your blu-ray player?

HD Tech

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Same problem
by Indys81 / March 30, 2014 2:22 AM PDT

Its seems this bd player have week wifi signal.
Im facing same problem and same prpblem after last update.
Its hardware problem

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Its hardware problem
by R. Proffitt Forum moderator / March 30, 2014 2:36 AM PDT
In reply to: Same problem

Good to know that you solved this one. Did Samsung swap it out?

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