Blu Ray DVDs not loading

I thought I'd post a follow-up. The only movie that I couldn't watch has been Extraordinary Measures. I have been able to watch (much to my surprise) Harry Potter and The Half Blood Prince and Sherlock Holmes. I also watched the Universal movie, The Kingdom. So, I don't know why EM didn't play. It's from Sony and not A WB or Universal movie.

Just to clarify my earlier posting on a successful rollback to 2.08

I'm in the USA
My player is a BD-P1600
I used a 2 GB flash drive

I also used a 2 GB Flash Drive and rolled back to 2.07. So far so good.

I too used a 2GB flash drive (no U3), freshly formatted FAT32. No files other than .ruf on the drive. "Error in update data" and the unit powers down. Same old story on both my USA BD-P1600 AND my USA BD-P3600.

After you put teh firmware on the USB. Turn off your deck. Stick the USB drive in the player then turn on the Samsung. Pick use when it asks if you want to upgrade the firmware (even though you are rolling back)

Wish I could say it worked, but it didn't. Thanks for the input, though. Used the same freshly formatted (FAT32) 2GB drive with only .ruf file on it. Inserted USB drive with unit off, turned on Samsung unit and it booted to the main screen and did nothing. If I select update from the USB menu, it uses the network connection to check for firmware and reports back that I have the latest version.

And EVERY upgrade (downgrade) attempt ends with "Error detected in update data. Please try again." ... and the unit shuts off.

Of course, Samsung support has absolutely no answer or even attempts a solution. Just - 'wait for new firmware, it is coming soon.'

Sure, so is Christmas. Been hearing that canned response from support since early June.

If enough interest is found I am more than willing to get the ball rolling for a class action Lawsuit...

The entire matter is inexcusable to have not been resolved as of August 17th when Samsung screwed up May 31st.

Sending our bluray players in for repair that would work properly if samsung would care about the whole firmware process is not the resolution...

Please add your 2 cents to this thread if you want Samsung to realize that you are not going to roll over and play the patience game anymore.

We are fed up with our expensive hardware not working due to your negligence.

Sign me up for the class action lawsuit. At this point, it is as much about principal as it is about getting my box fixed.

This is almost surreal, to be honest with you. I've owned the unit for 6 months - and almost half of that time my unit has been partially bricked.

Can you explain what that entails?

sign me up!!!!

If you did go through with the suit, is could i still get on it?

thank you,


-j

When you pick update make sure you unhook your ethernet cable or make sure the wifi is not hooked up. In other words make sure it can't use your network connection and check for firmware update. Make sure the USB is the only option where the unit looks for the updated firmware.

What a hassle...

Unfortunately, I tried that already and it does not work. When you go to 'System Update' through the USB menu - it still checks via Network, regardless of you LAN/WiFi status.

Once you've disconnected from LAN/WiFi, it tells you that an ethernet cable is unplugged and does not check for firmware via USB. Just defaults back to the main menu screen.

Ugh!

Did you turn off your machine, plug in the USB drive then turn on your machine and let it do it's thing?

Yes, I did. It boots up normally, but sits at the Samsung Main Menu Screen (Samsung Logo w/ A B C D choices.) Left it there for 10 minutes and nothing. That's when I tried to force the update via the USB menu - which, of course, also didn't work.

Did this entire process with no WiFi dongle or ethernet cable connected to the player. Even tried both front and rear USB ports. And tried formatting drive both FAT and FAT32.

Guess my only other choice is to use yet another different flash drive ... but this will be number 3, so I doubt that it will make a difference.

in my experience it did not work when the USB was plugged in before powering on the player. i had to unplug it, power off & on the player and wait for the menu screen. only then did i plug in the usb drive and then go through the usb menu to system update.

When I go through the USB menu to 'System Update,' the player always looks for an internet connection - even if there is no wifi dongle or ethernet cable attached. It will simply tell me that the ethernet cable is unplugged and it WILL NOT look at the usb drive for the firmware.

How did you prevent this from happening?

Can you imagine if you, like 99% of the people I knew, didn't have the techy understanding to take those steps? Most people expect a product they can plug into their tv that will work...even that can be an issue for many. My God, how many people have the ability to operate this player? Or even post on this site? How many of these players haved ended up in the garbage?

You can follow the instructions found in this thread for usb rollback of firmware.

Ensure you use the correct Canadian (XAC) or American (XAA) file.

It's a fairly easy fix if you have a USB flash drive. Just keep your fingers crossed that your player is one of the random ones that will allow you to rollback.

Otherwise you'll be at the mercy of Samsung, and your outlook is fairly bleak!

Join the club of fed up Samsung bluray owners.

Thanks...tried the rollback...but to no avail. I'm a Canadian customer and the Samsung Canada site still only offers 2.09...searched the net and did manage to find a CDN version of 2.07...but of course, the rollback didn't work. I have to say...the bd3600 is a very nice looking unit and well worth the huge amount of $$$ I paid to have it just sit there and look so nice. I mean, honestly, playing blu rays is WAAAAY to much to ask for such a nice looking unit. I'm more than happy with my purchase as even if it doesn't work, really never has, has caused hours and hours of anger and frustration, the benefit I get from having such a beautiful looking player in my rack more than makes up for the fact it doesn't work. Just the other day for instance, some one suggested I use it as paper weight. What a great idea!!! Seriously, who else do you know that can claim a $300 paperweight? My friends will all think I'm made of $$$. To be able to go out and pay big bucks for a player that doesn't work and then be able to use it for a paper weight...wow will I look like a big roller with nothing but money to burn...honestly Samsung...get it together...figure out the firmware issues...give us an update and help me make my "player" play...too much to ask????

Search for the thread in these forums called "attention all successful rollback" and you should find the thread I started. There's a link to 2.05 and the link provider as well as myself have both successfully rolled back with that file.

Thanks - checked out your link and it didn't work. Thanks though but I'm sending this unit back to Samsung. Just called Samsung tech...told me he's not aware of the issue...tried to problem solve but obviously, didn't help. Has now provided a transaction # and suggested I send it to Samsung for servicing

That you get them to pay for shipping costs and that you are fully free of charge for warranty work.

That's what I was offered. I refused to send the unit in because the sheer fact that their tech support team hasn't been informed of the issue. Imagine the repair department... Also factor in 2 courier trips with angry employees tossing the player around and that's why I decided to take it into my own hands.

Good luck. Please follow up with details.

So I called Samsung Support (what a joke) and am told they're unaware of the issue. Really? Take a look at the online forums guys...its not my issue its happening to everyone. The firmware update has bricked our player and some of us, many of us, can?t rollback to the version we had before this mess. So anyway, I've had enough and since they tell me I'll have to send it back, I figure this is my only choice.
From here, it should be easy right? Wrong...remember its Samsung we're dealing with here. I spent two hours on the phone yesterday and two more today just trying to get these clowns to get my shipping information right. They take the information down then email you a package label so you can send the player back to them using UPS. Each time they (10 now) they have emailed me a label it is wrong...so far we've had wrong names, wrong serial numbers, wrong addresses, right addresses and wrong names, wrong names and right addresses, wrong product, wrong tracking number and on and on it goes. This whole experience is surreal...unbelievable really. Its almost as crazy as having a $300 player that doesn't play. Finally, after 15 calls and four hours on the phone (eventually escalating to level 2 support supervisor whatever the heck that is) I think they may...just may have gotten this shipping stuff right. Nevertheless, I have about as much confidence that I'll ever see this player again as I do that if I flap my wings and hold my breath I'm be able to fly to the moon. My wife thinks I'm insane to even try (shipping it back not flying to the moon). Just keep it she says. We don't need to watch blu rays she says...DVD was just fine and we still have our old DVD player. Just keep the Samsung blu ray player until March when the Samsung manufacturer warrantee expires and then the extended warrantee we purchased (thank God) will kick in and we can take it back to the vendor and swap it out without question. Don't send it to them she says. Have they done anything to gain your trust? Your confidence? The player doesn't play she says, the support folks doesn't support she reminds me, the techies? Well they have no tech she points out. Haven't you learned anything yet? Can?t you tell that that these guys can't help you and you?ll just have to accept that you have a $300 paperweight she says? Hmmm...she?s got me thinking but at the end of it all the fact does remain that I did read all the bad reviews and still bought this damn player so that makes me a huge idiot and like an idiot stupid is what stupid does so tomorrow this idiot is going to plaster the 10th label (yep 10th) that Samsung had to send to replace the other 9 they sent that were all wrong. Then, I'm going to take it my player hand it over to UPS, say good bye to my non-playing player, cross my fingers then hold my breath and start flapping my arms and hope for the moon!

Freakin' hillarious! Sad, but true - and seems very par for the course when dealing with Samsung. And the shame of the matter is that it really is a pretty decent player (especially compared to the feature sets of other players in it's price range at the time.)

If only the damned thing worked ...

Just remember that a firmware update is "coming soon" and that "they are working on it." Ha!!