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Blu-Ray BD-P1500 Audio/Video Problems

by bubbadadda / January 28, 2009 6:45 AM PST

I have a new BD-P1500 player. When watching any movie (Blu-ray or DVD) after about 5 minutes, the audio/video cuts off for about 1-3 seconds and continues to cut off intermitently throughout the entire movie. I have upgraded the firmware to the latest version and have had the home theatre installation folks out. The problem persists, even though I returned the player and got another one. Running all through HDMI cables, which I have switched around, problem still there. I am running player through a Yamaha RX-V663 receiver.

Anyone else experiencing this problem, or can offer a solution?

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Direct to the TV
by Samsung_HD_Tech Samsung staff / January 28, 2009 7:31 AM PST

You might consider hooking up the Blu-Ray player directly to the television and running the audio to the receiver via optical cable. It may be an issue with the handshake between the Blu-Ray player and the Yamaha.

--HDTech

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Audio/Video Issue
by bubbadadda / January 28, 2009 9:04 PM PST
In reply to: Direct to the TV

I have contacted Samsung and they suggested that I return the player for servicing. I shipped it to NJ. Guess I will wait and see what they say. Thanks for the suggestion. Question, if I run optical cable from the DVD to the receiver and direct HDMI to the TV, will I still get the full surround sound effects?

Appreciate the help!

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Yes
by Samsung_HD_Tech Samsung staff / February 1, 2009 9:44 AM PST
In reply to: Audio/Video Issue

bubbadadda,

That is correct. If you run the optical audio from the DVD to the receiver (make sure your DVD settings are set to output optical), you will receive surround sound (provided that the DVD is encoded that way).

Hope that helps.

--HDTech

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Painful
by Zaimejs / December 30, 2009 5:37 AM PST

I am having this issue too! My first blu ray experience, and every minute or so, the audio cuts out for no reason. I'm connected via optical. I have watched several standard DVDs and they work fine. I have the latest firmware and the 1600.

How stupid is this? The one thing this is supposed to do.. play bluray, and it can't do that without a hitch?!

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