Im not sure about this, but it seems like something wrong with the disk. You could try going through my computer, right click on your dvd drive and click explore. Look for the setup file in the disk to install the software.
So I just purchased a BlackBerry Pearl, love the phone but can't seem to sync it with my computer.
(I've tried getting to RIM for the help with this but it didn't really work out.)
I put in the disk, hit the "begin" button, then choose "BB software" I click the "Click here to install software" button and nothing happens. I've waited a long time and still nothing.