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Black screen with cursor

by jimmypagefan123 / February 14, 2010 8:06 AM PST

When I turn on my computer, it loads like normal and then right before the part where I type in my password to log on, the screen stays black and all I can do is move my cursor around. I then have to turn it off by holding down the power button. How do I log back onto my user?

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Didn't mention OS but what happens with safe mode?
by Steven Haninger / February 14, 2010 6:59 PM PST

I'd try safe mode and go to system restore and pick a date when you know this worked. You can also try "last known good" but I haven't found that to be very reliable.

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Update...
by jimmypagefan123 / February 15, 2010 5:38 AM PST

I'm using Vista laptop by the way, sorry about that. I did a system restore and nothing happened. I logged back onto safe mode and got an error message saying the system restore did not work. When I went to try the sytem restore again, it asked me to make a restore point. What is a restore point and how do I make one? Again, sorry I am not computer intelligent.

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