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Black Screen after WIndows Update

by DragonBobZ / January 1, 2010 3:09 AM PST

Heya!

Wasn't sure whether this was the right place to post this, as I'm not sure if it's actually a hardware of software issue, but I think (or hope for that matter) it's more likely to be the first, so here I go:

I recently bought a new HD Samsung TV which I wanted to connect to my Acer laptop. Unfortunately, I experienced some difficulties doing that and after posting a thread here (http://forums.cnet.com/5208-4_102-0.html?threadID=375415%20&tag=unsubscribeForm;tracked-disc) I came to the conclusion that it could be because of my display drivers or something. So "genius" me decided to reinstall them. I downloaded the driver package for my ATI display card from the Acer support website and uninstalled the old ones. Suddenly, Windows started searching for a driver and downloaded it, prompting for a reboot afterwards. And here is where things got horribly messed up. My laptop shut down and rebooted, but upon rebooting I realised that the screen was completely blank. No BIOS, no Windows splash screen, no nothing. After reading countless of pages in forums online, I tried different methods to restore my screen back to normal, but with no success. Tried an external monitor - black sreen again. Tried to enter Safe Mode with repeatedly tapping F8 - nothing. Tried with a boot disk - no. Tried Fn key plus F1-12 - no luck. I read that removing the battery and power cord and then holding the power button for 30 seconds could solve this kind of problem, but for my dismal it did not work for me.

As far as I can see this is a problem that is quite common these days and I was unable to find a solution anywhere. I'm also really worried about it, as I'm very dependent on my laptop since I need it for university and that's where all my documents are, and having no display on it turns out to be a complete nightmare!

So if anyone has ANY ideas on how to solve this, please, reply!
I'm probably going to take the lappy to a service these days when I get the chance, but if there's any possibility to fix it before that, it would save me a lot of money and effort! Thanks in advance!

P.S: The laptop specs can be found in the link above, redirecting to my previous thread.

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. No BIOS
by R. Proffitt Forum moderator / January 1, 2010 4:39 AM PST

That's a sign that Windows has yet to boot so it is unlikely to be a Windows issue. This is a confounder to some but until the BIOS screen shows then the machine is in some sort of reset.

LET ME SHARE TWO THINGS.

1. My kids machine did this. It turned out to be some BIOS USB boot issue. I unplugged USB things and it booted.

2. Try item 1 first. Then read about a generic laptop reset at http://forums.cnet.com/5208-19681_102-0.html?messageID=3138013&tag=forums06;posts#3138013

Good luck,
Bob

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It seems I have tried everything...
by DragonBobZ / January 2, 2010 3:14 AM PST
In reply to: . No BIOS

Yep, tried it all. Nothing seems to work and I am at a complete loss to how a reboot can cause such nonsense. Well, hopefully when I get it serviced these days I'll be able to find the source of the problem.
Thanks so much for the help! Will post how things develop.

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spooler driver
by Bren686 / January 4, 2010 7:56 AM PST

ive seen it to where the spooler driver becomes corrupted but that is rare usually stoping then starting you print spooler will take care of this. Another way to make this work is instead of going have disk and browsing to the printer use a driver that is already on your computer just pick a printer that is a close match to the printer you are using and it should work.

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