Computer Help forum

Question

Black screen after safe mode Windows 10

by Erkkz / January 21, 2018 12:58 PM PST

Ok. So somehow i managed to get a small virus today. Basically everytime i click somewhere when in Chrome it opens another Window to something called imagerepair or something, but that is irrelevant. The thing is i searched on how to remove it and found a solution that included turning on safe mode. And so i did, and as usual it prompted me to restart my pc. So i did. When i restarted my pc i just got a black screen. And after a while i noticed That it wasnt just a black screen because none of my 2 monitors where getting a signal. They had power but didnt receive a signal. Now i Will present a list of things ive tried to fix this

-replugging The hdmi cables
-Repositioning The ram
-Replugging The GPU
-Replugging PSU

SPECS
Intel i5
Gtx 1060 6gb
16gb ram
500w PSU
Asus z87 military class

As of right now i have no access to my computer whatsoever so i would appreciate some help

Thanks.

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Clarification Request
It could be using the i5 onboard graphics.
by R. Proffitt Forum moderator / January 21, 2018 1:07 PM PST

I'm not there and the PC details are low. But here goes.

I just fixed a few W10 blackscreens and modes that were not optimal. In the case of the black screen I removed the GPUs and used the onboard video. This may or may not apply depending on the model i5.
In another case after the video was up I had to run CHKDSK /F /R /X on all drive letters. Rebooted, let it chkdsk and then a pending update that was on hold due to the disk check error finally installed, rebooted and I was done.

Try that, tell more. A small virus can do a lot of damage so along the way be sure your backups are current.

All Answers

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Answer
Black screen
by Bob__B / January 21, 2018 1:19 PM PST

If your I5 has an igp plug one monitor into the mobo.

Remove the gpu and unplug the hdd.

Power up do you get a bios screen?

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by Erkkz / January 21, 2018 10:16 PM PST
In reply to: Black screen

Im going to try to boot up With no externa GPU today, when i start up The monitor get no signal right from start

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