Laptops forum

Question

Black screen after reboot

by kjedho / November 5, 2013 6:40 AM PST

Hi! I recently reset my laptop to factory settings because of some malfunctioning display drivers I couldn't get to work. Everything went just fine during the setup, but once it was completed I got a blank screen, which was also the case before the reset. It did seem like it managed to start up, I heard the typical windows sound, but didn't display anything at all. So then I tried to reboot in safe mode as this wouldn't load any of the bad drivers. Unfortunately after I leave the "safe mode" menu, a screen pops up displaying: preparing computer for first use... Secondly an error message appears: The installation couldn't be completed in safe mode, please reboot the computer.

I'm desperate to get some help on this issue as I've made several attempts to solve it, without any luck. Also when I connect my laptop to my TV screen, it briefly shows a blue error screen telling me something about the drivers. I can't exactly tell what the message says as it shows up for merely 2 seconds.

My laptop is a HP G72-a50SB and uses ATI Moblity Radeon HD 5470.

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All Answers

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Answer
Re: reset to factory conditions
by Kees_B Forum moderator / November 5, 2013 6:53 AM PST

If the restore to factory conditions doesn't work, I'm afraid it's a hardware issue. Unless, of course, you added the video card yourself, then it's understandable the factory setup doesn't work.

If it's the original hardware I'd contact HP Customer Service about repair.

It might be interesting to know if you can run Linux from a cd or dvd (without installing it).


Kees

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re
by kjedho / November 5, 2013 7:04 AM PST

First of all thanks for the quick response!

I'm still using the original video card and hardware so maybe I should indeed contact the HP Customer Service. I might also try to burn Linux to a CD if I have any spare ones left like you proposed. I'll take a look at it in the next few days. In the meantime I'll gladly accept any other solutions provided on this discussion.

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Answer
Use the restore media this time
by R. Proffitt Forum moderator / November 5, 2013 6:57 AM PST

Try another restore.
Bob

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