well I understand what you are saying with Garbage In Garbage Out, and yes, I know you are trying very hard to help folks. I agree many folks will just dog you to death with questions, that they need to answer themselves, by researching it.
You know maybe they should internet an Operator's License for computers and the internet like they do for cars. That would force them to learn certain basics that everyone MUST learn.
I guess the best thing to do would be to teach them basic tech "protocol", meaning record all information about the system first with pencil and paper, and ck out the manufacturers sites with that info first.
maybe a referral page of URLs and manufacturer help numbers, even just a topic post about correct procedure
with answer phones and URLs would be a good starting place for alot of folks.
I do know what your are saying about tech phobic people, who want you to do it all for them, even turn on their computer. Those folks I charge by the hour.
