Bios password wanted? Toshiba Satellite Radius P25W-C2300-4K

In need of help. I purchased this laptop refurbished on eBay a few months ago. After some updates a couple days ago, I'm getting a gray keypad on my screen asking me for a password. I've watched videos, and looked for answers but have found nothing. Could it be a bios password that it's asking me? All the videos I've watched have a blue rectangle box asking for a password, but I get a gray keypad box. I've pressed the Esc, F1, F2, etc buttons and still nothing. I also tried doing a bios/cmos reset by opening the laptop up and taking out the battery. I didn't however find the cmos content. Please any help would be appreciated.

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Clarification Request
If this is just after power up

And before Windows boots, it's a BIOS password. I read you did the research so it's well known that Toshiba and others have designed this to slow down theft. Gone are the days of a reset as you found out.

Toshiba service checks the registered owner and then tells how or arranges for service.

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After power, and before Windows

Thanks for your help. I'll have to arrange something with Toshiba then since there's no way around it.

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