First, a few notes:
* Someone else may have set a BIOS password at one time, or a default password may be used in some cases.
* He most likely needs to access the BIOS so that he can change the boot order so that the laptop will boot from CD, not the hard drive, so that he can install the operating system. This would be normal.
* For being a professional(?), I'm surprised he doesn't already know the following. Or perhaps he tried the standard methods and failed? It's also interesting that IBM didn't know and is supposed to call back.
In order to bypass the BIOS security password, you'll want to click here for the common methods, then print it out for him to look over. You can also click here for another resource.
Hope this helps,
John
Took my older IBM laptop to be repaired. Man wants to install new hard-drive but says he can't get past the bios password. My only password was the windows password. Wouldn't know how to make a bios password. He said he called IBM about going around it but they didn't know off hand and said they would call back. This of course explained long delay. Can anyone tell me if there is such a thing, and what you do?

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