OS and driver issues are not covered in most cases. But since the unit has been so problematic it's time to pull the plug. Just call it a lemon and ask for a refund to try some other machine.
This won't change the story about software support. I can only share that we have to backup our stuff and if you can, backup the entire machine so you can restore it inside a hour.
My kids inspiron got to year 3 which is average. Replaced it with a sony nw240f which he says is super. Not saying support is any good, in fact I found sony software support to be worst of the bunch with Apple being among the best. Why? They supply the OS, drivers and machine.
Bob
I too hope that Bill can assist us. We purchased a dell laptop back in June (model 1545 T6400 (2.0GHZ) CORE 2 DUO ) and have had nothing but problems with it since it was opened. We asked my daughter not to use it till school started back in September, that was a mistake. 1.The only thing she did prior to that was attempt to set up a password but as soon as she did she could not get in.....then after hours on the phone with dell and them telling me that it was a software issue that was not covered,,,they walked me through reinstalling all the drivers and software that came with the system.
2.Then she was able to successfuly use it for a short while until it continously shut down on her for no apparent reason...then once again after being changed over to many different people and hours on the phone they said it was a software issue but my daughter persisited and a tech from "geek squad" came over and replaced the mother board.
3. Guess what, started shutting down again shortly there after, my daughter attempted to call but could not spend the HOURS on the phone required to get any HELP. I tried in late November early December but was "disconnected" 4 times in a row. ANd finally gave up due to xmas et all!!
4. So today after almost 3 1/2 hours on the phone (between my daughter and I) they have set up an appt to re install all the drivers again (which took 6 hours the last time)and have made it very clear that this is not covered. They have diagnosed that it is not a hardware issue and I have confirmed that without running a diagnostic check on the laptop itself, they cannot know this.
5. So after many many hours we are at the beginning again, and we all know this will not get better. Even students at my daughters res know that this is an ongoing issue with Dell laptops.
I have never been so disgusted in a company before,,,they install the drivers themselves and then do not warranty them but will charge you to fix or reinstall them....there must be something illegal about that!! I would prefer to return this product and get my money back...but they will not budge?? What do I do??
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