Sorry to hear about your situation. It's usually pretty rare that bezels come chipped out of the box, but it's good to know that it's getting taken care of.
Bezel replacements vary by the model. I don't have a definitive way of knowing what all will be replaced.
Thanks for the great review!
We recently purchased this TV and just after having it installed on the wall, we noticed a hairline crack in the frame and a small piece chipped out of the clear edge on the left hand side.
We weren't sure where it occurred because it could have happened with the retailer or when were were taking it home, or with the installer. We inpsected at the store when they opened the box, but they only removed the loose wrapping and not the protective tape around the frame. We really didn't notice it at all until after the installer left.
We contacted 800-samsung and were surprised to learn the bezel is covered by the warranty and they're sending a local tech out to replace it. Just wondering if this is a common problem and if you know of what the "bezel" is comprised. Is it strictly the clear edge, or does it include the glossy face of the frame as well?
PS. We LOVE the TV otherwise.