That's why you buy a service plan. I did and just got my soon to be 2 year old 4061f fixed for free
I got a new panel, power supply and main board replaced .
I did not have to do anything but make a call .
I don't mean to be little your problem but did samsung send you a offer to sell you a plan?
I bought a Samsung LNT4661 (a 46" LCD TV) for about $1800 last January.
The TV is 4 months out of warranty, or 16 months old. The phone support agents claim the TV is supposed to have a lifespan of 15 YEARS.
My TV sometimes goes substantially dark for the bottom 2/3 of the display. It isn't a solid black, it's more like a graded fading over most of the area. It is unwatchable in this condition. I will take pictures and link to them so prospective Samsung buyers can know what they're in for.
I called tech support hoping they could help. The first-line agent told me my colour wheel was broken and that there was nothing they could do to help me. I asked her how a TV supposed to last 15 years could have such a major problem just 4 months out of warranty. I know that Samsung uses cheaper parts to save money on EVERYBODY's TV, but I don't think it's fair that I should pay for an expensive TV that is potentially dead just 4 months out of warranty. I do not overwatch or abuse my TV. It has sat in a corner and has been carefully treated for the entire 16 months I've owned it.
I asked to be put through to a supervisor. I was given Tom. Tom told me that there was nothing he could to do help me out. He could not extend my warranty or make an exception. He told me he had no ability to do such things.
I asked how I could contact someone higher up to voice my concerns. I am not calling 10 years after buying a TV. This is a $2000 TV that is dieing *16 months* after purchase. Who would buy a Samsung TV knowing this would happen!?
I was put through to Brandon, the on-duty technical support manager. Brandon repeated Tom's point and told me that I was on my own. He told me there could be any number of issues with the TV, and in the worst case my LCD screen would be broken and the entire TV would need to be replaced. He also mentioned that my TV doesn't have a colour wheel. This made me wonder: if their own technical agents are lieing to me about what's broken on my TV, what else could Samsung be doing wrong? Could these same people be responsible for building my defective set? How could an agent tell me that my colour wheel was broken when LCD TVs (according to Brandon) don't have colour wheels!
I consider this to be terrible service. When I spend $2000 on a TV I expect that it will not break within 16 months. I understand that Samsung can only pay for parts for a certain amount of time, but this is clearly a defective unit. People should be aware that Samsung is making units that are going to die a few months out of warranty.
I'm not sure where to go from here. I don't think I want to spend hundreds of dollars to repair a TV.. but to buy a new TV so soon? This is absurd. I don't think I can trust Samsung again, and I don't think you should either.