Samsung forum

General discussion

Beware Of Samsung Smart HDTV

by Hyattmartt / January 20, 2014 3:42 AM PST

Date of purchase- 8/22/2012
Date of problems- Ongoing
HDTV - Samsung
Model- PN60E550D1FXZ4


I purchased a PN60E550D1FXZ4 in August 2012. I have never been completely satisfied with the set, but decided to keep it because of the hassle of returning an online order through DELL. The first issue was not connecting a stable internet or no internet via WIFI to the internal adapter. I did like the 3-D, price and the free BluRay and active glasses. I tolerated it as I contacted DELL with my internet issues. Of course DELL suggest I contact Samsung but I have a family, stressful job, hectic life and didn't follow through with DELL. 14 months later I wish I had. Now the real problem.

Last week I was off work and had time to experiment after reading forums and research. I connected a CAT 5/6 line from my router directly into the Samsung. My family enjoyed having netflix and other apps, finally. Then after a day it started humming, lines rolling, not correct colors/tint.... I just thought this was a result from my daughter connecting her new XBOX 360. However, I don't think so now. I have a non responsive blank screen for about 70% of the time. I then reset the HDTV and disconnect the everything, HDMI, component, and power source overnight and start over the next day. It runs for about 6-8 hours but will cycle off, on for the first hour of turning it on. Then it will constantly reboot late at night. Sometimes the red led light is constant. I realize this may be an issue with a PC that we streamed about 5 months ago. I do think it is a problem with the set or the updating that resulted from directly wiring via cable cord last week. Since then our 14 month old main 'Family' set is OUT OF SERVICE.

I don't know what to do now. My family is frustrated as for me, I feel like Chevy Chase trying connect his Xmas lights on "Christmas Vacation."

Seriously, I am consumed with this nonsense. I am up all night reading forums, Googling for Helpful advice, etc. This is creating family and work issues. I'm about to buy a new 60" LG or Vizio, but I'm still paying DELL for this Samsung. I am not a novice, nor a pro on this equipment. If anyone has similar trouble with their Samsung or have an answer to getting my Samsung back to operational and reliable condition please help.

Discussion is locked
You are posting a reply to: Beware Of Samsung Smart HDTV
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Beware Of Samsung Smart HDTV
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Re: TV troubles
by Kees_B Forum moderator / January 20, 2014 3:54 AM PST

I think you need a tech to repair the set.

I didn't know that Dell sold Samsung TV's, but I see no reason not to believe it (unless you mean another Dell than the big Dell). So you have 3 options to find a reliable tech: Dell customer service, Samsung customer service, a local tech. But I think Samsung customer service is the most appropiate to call.

Since you have such a busy work, why not let your wife call? Then she can make an appointment for repair at a time that suits her.

Best of luck,


Kees

Collapse -
Dell
by Hyattmartt / January 20, 2014 4:03 AM PST
In reply to: Re: TV troubles

Hi Kees,
Yes, Dell has been selling various home electronics from other brands, with exception to computers. I did open a complaint with Dell shortly after finding issues. I hate to contact a tech repairman because of the expense vs the replacement of purchasing another set. I am pondering if I have a wifi conflict. Charter Cable wasn't any help. Thanks for your fast response.

Collapse -
About the 14 months.
by R. Proffitt Forum moderator / January 20, 2014 6:00 AM PST

Just in case let's get something of a secret out on the table. Always register Samsung things as they often add 3 months warranty. 15 is longer than 14 or 12.
Bob

Collapse -
Warranty
by Hyattmartt / January 21, 2014 9:28 AM PST
In reply to: About the 14 months.

Bob, I did register the set. Even a month after receiving it but when I tried to make an online service it says that it was not under the warranty because it had expired.

Collapse -
Sorry to hear that.
by R. Proffitt Forum moderator / January 21, 2014 10:33 AM PST
In reply to: Warranty

Most get 3 more months. Try the top post called Service Issues and ask for the extension.
Bob

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

CNET FORUMS TOP DISCUSSION

Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?